Ride share services

Adams County, Colorado, through its Community Safety & Well-Being department, is soliciting proposals for a ride share service provider to offer no-cost transportation for vulnerable populations, including low-income residents, domestic violence victims, and individuals experiencing unsheltered homelessness. The Request for Proposal (RFP-KD-2024.303) seeks a vendor capable of providing comprehensive transportation services across the Denver Metro area and surrounding regions, with requirements for 24/7 availability and support for standard, XL, and wheelchair-accessible vehicles that allow pets. Proposals are due on November 15, 2024, at 2:00 PM Mountain Time, to be submitted through the Rocky Mountain E-Purchasing System. Evaluation criteria will include firm capability, project understanding, references, past experience, and fee proposal, with a focus on the provider's ability to meet detailed operational requirements such as accommodating large loads, bicycles, multiple riders, and mid-ride changes. The contract is structured for an initial one-year term with options for two additional one-year renewals, and historically, the program has provided 3,603 rides for 1,735 unique residents at an average cost of $21.08 per ride.

No specific disadvantaged business enterprise (DBE) certification is required for this opportunity, and the county does not mandate client references. The current provider is Lyft Concierge, and no additional technology integrations are necessary. The annual budget for this service is $50,000, with the county intending to award to a single vendor and allowing vendors to use their own pricing format. The service area primarily covers the Denver Metro region with potential occasional expanded reach. Minimum requirements include the ability to provide rides at no expense to riders, serve vulnerable populations, agree to monthly or quarterly billing, and provide automated data analytics. Preferred capabilities include easy-to-use dispatching systems, platforms that allow program-specific billing, and user-friendly interfaces. Contractors must also comply with federal funding terms and conditions, including maintaining System for Award Management (SAM) registration, adhering to procurement guidelines, and meeting ethical and procedural standards.