RFQ/PS/DPW/2511-1260083 Solid Waste Billing & Management System

The City of Atlanta's Department of Public Works is conducting a Request for Qualifications (RFQ) to procure a comprehensive cloud-based solid waste billing and management system. The procurement seeks a vendor with a minimum of five years of experience in large-scale municipal billing to design, implement, integrate, and support a system capable of managing approximately 100,000 residential, multifamily, and city accounts across DeKalb and Fulton Counties. Key deliverables include quarterly parcel intake, data retrieval, and integration with Oracle ERP, Esri ArcGIS, and multicounty billing coordination systems. The procurement is structured in two phases, with Phase I Statement of Qualifications due on December 16, 2025, at 2:00 PM ET. Shortlisted respondents will participate in mandatory system demonstrations on January 5, 2026, with Phase II Invitations for Bid issued on January 12, 2026, and closing on January 19, 2026. The evaluation criteria for Phase I includes weighted assessments of previous experience (15%), past performance (15%), references (10%), implementation approach (25%), and technical requirements compliance (35%), with the City planning to shortlist three to five highest-rated respondents for Phase II pricing evaluation.

The procurement is subject to City of Atlanta socio-economic programs, including Equal Business Opportunity (EBO) and Equal Employment Opportunity (EEO) compliance. Respondents must demonstrate the ability to maintain accurate edit and adjustment workflows, resolve returned mail issues, and ensure billing adjustments carry forward automatically. Financial qualifications include a signed letter from an insurance broker confirming coverage capacity and a statement of financial capability. Vendors must provide references from prior project sponsors, with newly established businesses required to submit a formal statement explaining the lack of prior project references. Phase II advancement necessitates proof of active SAM.gov registration, current IIREA affidavit, Certificate of Authority to Transact Business in Georgia, and Certificate of Insurance. While a specific budget range is not disclosed, the complexity of managing billing systems for 100,000 accounts across two counties suggests a significant potential contract value. All submissions are subject to the Georgia Open Records Act, and the final award requires execution of the City's standard Technology Services Agreement within five business days of notification.