RFQ - Lodox eXero-dr X-Ray Maintenance, Repairs and Support

The Oregon State Police is seeking quotes for a comprehensive maintenance, repair, and support contract for a Lodox eXero-dr full body x-ray scanner located at the State Medical Examiner's Office in Clackamas County. This Request for Quote (RFQ) aims to secure a six-year service agreement for a specialized medical imaging device originally purchased through a HIDTA federal grant in 2019. The procurement requires a vendor to provide a full-service maintenance contract that includes unlimited emergency on-site repairs, one annual on-site preventative maintenance visit, unlimited remote support, and comprehensive coverage for labor, travel, software updates, and parts. The contract will be awarded based on "Best Value" criteria, evaluating factors such as vendor experience, expertise, proposed scope of work, and cost. The solicitation was posted on August 13, 2021, with a firm submission deadline of August 23, 2021, at 3:00 PM PST, indicating a relatively short response window for potential vendors.

The RFQ does not explicitly mention specific set-aside designations or restrictions on responding organizations. The current document does not provide details about incumbent vendors or specific integration requirements beyond maintaining the existing Lodox eXero-dr x-ray imager. While the exact budget range is not specified, the first year's service charge is noted as "TBD" (to be determined), suggesting flexibility in pricing negotiations. The contract's focus is on maintaining a specialized piece of medical examination equipment, which implies that respondents should have specific technical expertise in medical imaging system maintenance. Given the specialized nature of the equipment and the comprehensive maintenance requirements, the ideal vendor would possess advanced technical knowledge of Lodox eXero-dr x-ray systems and the ability to provide rapid, reliable support for this critical medical examination tool.