RFP: Electronic Payment Card Services for DHS/CSA

The Maryland State Treasury Office is issuing a Request for Proposals (RFP) on behalf of the Maryland Department of Human Services, Child Support Administration (DHS/CSA), to provide Electronic Payment Card (EPC) Services for the disbursement of child support payments collected on behalf of individuals who receive child support services. The selected Offeror will be required to maintain an EPC program to ensure cardholders receive child support benefits efficiently, accurately, and securely, while reducing costs and increasing flexibility of accessing payments. The RFP outlines detailed requirements for the EPC services, including card design, enrollment, distribution, customer service, data management, disaster recovery, security, and reporting. Proposals are due by April 12, 2023, and the Contract will be for a five-year base period, with two one-year renewal options.

The RFP does not include Minority Business Enterprise (MBE) or Veteran-Owned Small Business Enterprise (VSBE) subcontracting goals. The Offeror must be a financial institution or contract with a financial institution to serve as the depositary, and meet several other minimum qualifications related to ratings, FDIC certification, NACHA membership, and collateralization of funds. Pricing will be based on fixed unit prices, and the State is generally exempt from federal and state taxes. The incumbent information is not provided, and the RFP does not specify a budget range or award value.