RFP - Debt Collection Services

Washington County School District has issued a Request for Proposal (RFP) for professional debt collection services to manage revenue collection for unpaid and delinquent accounts across all schools and departments within the district. The procurement seeks a qualified, full-service collection agency capable of demonstrating a minimum of three years of experience in debt collection and recovery services, supported by at least three references from the past four years. Proposers must be properly licensed to conduct business in Utah and must demonstrate knowledge of the Federal Fair Debt Collection Practices Act, Utah Government Code, and applicable regulations, while disclosing any disciplinary actions, audits, or litigation within the past five years. The selected vendor must detail collection methods, dollar thresholds for follow-up actions, skip tracing procedures, complaint handling procedures, and provide samples of forms and correspondence. The evaluation process employs a two-step analysis: initial review to confirm minimum requirements are met, followed by scoring based on a 100-point rubric consisting of fee proposals (30 points), methodology and approach for collection services (20 points), qualifications and experience (20 points), past performance on government or business contracts (20 points), and experience with government or school district accounts (10 points). Proposals are due on February 27, 2026, by 2:00 p.m. Mountain Standard Time and must be submitted in hard copy with electronic copy to Mark Hoss, Purchasing Manager, at the District's purchasing office in St. George, Utah. All inquiries must be submitted electronically through the original U3P posting, and vendors are responsible for reviewing and acknowledging all addenda issued during the solicitation process.

The RFP documents do not specify set-aside designations, restrictions on organization types, or disadvantaged enterprise requirements; therefore, any qualified vendor meeting the minimum qualifications may submit a proposal. No incumbent vendors or current contractors are identified in the procurement documentation. The initial contract will be for one year with options to renew annually, not to exceed five years total, with annual renewals contingent upon District satisfaction with vendor performance and submission of any proposed price increases with supporting documentation. Either party may terminate the contract with 30 days written notice if obligations are not met. The District reserves the right to reject any or all proposals and to award the contract to the responsive and responsible vendor with the highest score as justified by procurement code. No specific award value or budget range is disclosed in the RFP documentation.