2-Debt Collection SOW.docx
DOCX document 17 KB Posted
- Attached to
- RFP - Debt Collection Services
- Solicitation number
- WCSD-MH-002
- Issued by
- Washington County, Utah
About this file
This is a Scope of Work document for a Request for Proposal (RFP) issued by Washington County School District in Utah to solicit debt collection services. The District seeks a full-service collection agency to manage revenue collection for unpaid and delinquent accounts across all schools and departments. The RFP does not specify response dates, due dates, site visits, bidder conferences, award dates, or contract term and renewal options in the provided documentation.
The evaluation process will employ a two-step analysis: initial review to confirm minimum requirements are met, followed by scoring based on a 100-point rubric. Fee proposals account for 30 points, methodology and approach for collection services represent 20 points, qualifications and experience comprise 20 points, past performance on government or business contracts account for 20 points, and experience with government or school district accounts constitute 10 points. Proposers must demonstrate knowledge of the Federal Fair Debt Collection Practices Act, Utah Government Code, and applicable regulations, and must disclose any disciplinary actions, audits, or litigation within the past five years. The selected vendor must detail collection methods, dollar thresholds for follow-up actions, skip tracing procedures, complaint handling procedures, and provide samples of forms and correspondence. No pricing terms, set-asides, incumbents, funding amounts, or contract term details are specified in this scope of work document.
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Other files
| File | Type | Posted |
|---|---|---|
| 3-Schedule A Certification of Proposal.docx | DOCX document | |
| 1-Debt Collection RFP.docx | DOCX document |
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Text version
Debt Collection RFP Scope of Work
Washington County School District intends to obtain the services of a full-service collection agency to provide revenue collection services for unpaid and delinquent account for both the all schools and departments in the District. The successful organization will meet or exceed the following qualifications and criteria.
Qualifications and Experience:
1. Provide a brief history of your business entity and project team. Identify legal form, ownership, and senior officials of company. Identify name and email of primary contact, including phone number.
2. Describe professional experience and number of employees (licensed professionals, technical support) on the proposed project team in servicing government clients. Include the number of government clients that you are currently servicing and the historical percentage of collections.
3. Provide a statement of your Firm’s knowledge and adherence to the Federal Fair Debt Collection Practices Act, Utah Government Code and other applicable laws and regulations.
4. List any disciplinary or investigative action, including audits, in the past five (5) years conducted by any professional body or local, state, or federal branch of the government of your firm.
5. List any litigation, pending or final, to which you are a party that is related or similar to the services being solicited in the past five (5) years.
Specific Criteria:
Provide a detailed description of the approach and methodology to be used to accomplish the Scope of Work of this RFP. The Methodology Section should include:
1. Describe the normal method used to collect accounts. Include the specific work standards currently used, the dollar threshold where various levels of follow up occur, and the number of both written and telephone attempts, as well as, samples of all forms and correspondence that illustrate your methods.
2. Describe and provide examples of your organization’s procedures for skip accounts, including dollar thresholds for different levels of effort.
3. Describe your organization’s policies and procedures on handling customer complaints, escalation and resolution, including expected turnaround time for responses.
Criteria for Selection:
An evaluation committee will evaluate each respondent’s relevant experience and expertise. Proposals will be evaluated based on the information presented in the RFP.
A two-step analysis will be employed. First, staff will review all submittals to ensure that the minimum requirements of the RFP are met.
Secondly, an evaluation committee will review proposals for the following:
30 points – Fee Proposal 20 points – Specific Criteria: Approach to and methodology for Collection Services.
20 points – Qualifications and Experience 20 points – Experience: Past performance on contracts with business or government agencies. This will be evaluated based on checking references.
10 points – Similar projects: The firm’s past experience and performance with government or school district accounts.
File details come from the government source that posted it. Updated .