RFP 24-12 Managed IT Service Support

The City of Fall River in Bristol County, Massachusetts is seeking proposals for FY25 Managed IT Service Support. The city is soliciting proposals from one or more IT providers to deliver comprehensive managed IT services. The selected provider(s) will be responsible for delivering a wide range of IT support functions, including helpdesk, infrastructure management, cybersecurity, and strategic IT planning. Key objectives include improving operational efficiency, enhancing network security, and aligning the city's technology capabilities with its evolving business needs.

Qualified respondents must demonstrate extensive experience in providing managed IT services to public sector clients, as well as technical expertise across cloud computing, virtualization, and enterprise software platforms. Proposals will be evaluated based on the respondent's qualifications, technical approach, and cost-effectiveness. Responses are due by June 27, 2024. The city has not disclosed any budgetary ranges or incumbent providers for this procurement. This opportunity is open to all eligible providers, with no set-aside designations mentioned.