RFP 2022-02 In-Home Support and Companionship

CareOregon, Inc. issued Request for Proposals (RFP) 2022-02 for in-home support and companionship services targeting dual-eligible seniors and people with disabilities in six Oregon counties through its CareOregon Advantage Medicare Advantage plan. The procurement seeks vendors to provide comprehensive services including transportation, home safety assistance, community connection, virtual help, reminders, and social engagement. Proposals were due by March 31, 2022, at 2:00 PM Pacific Time, with an anticipated contract start date of May 2022 and an initial contract term through December 31, 2023, with options for two additional one-year renewals. Evaluation criteria will focus on proposer background and qualifications, proposed scope of work, equity and inclusion efforts, and fee structure. CareOregon reserves the right to request oral presentations from highest-scoring proposers and negotiate final contract terms. Proposers were required to submit comprehensive proposals limited to 50 pages, demonstrating customer service and technological capabilities to support the in-home support services.

The RFP did not specify explicit set-aside designations or restrictions on respondent types. Four companies submitted proposals: Geras LLC (dba Family Resource Home Care), Meet Caregivers, Papa, Inc., and an unspecified fourth vendor. CareOregon ultimately issued a Notice of Intent to Award to Papa, Inc., pending successful contract negotiation. The organization currently offers members access to a web-based portal and indicated that the successful proposer may be allowed to integrate their own secure online system. While specific budget ranges were not disclosed, the RFP noted that this is a new benefit with unknown utilization rates, serving approximately 15,000 Medicare Advantage members by the end of 2022. Proposers were required to provide a written statement of organizational financial health and a maximum fee escalator for potential contract extensions, though detailed financial statements were not mandated.