RFI Outbound Physical Mail Services

The Texas Office of the Attorney General (OAG) Child Support Division (CSD) is issuing a Request for Information (RFI) for physical outbound mail services to support its remote workforce. The requested services include the ability to receive documents uploaded by CSD staff, print the documents, provide and stuff envelopes, address envelopes, apply postage, and mail the documents. The RFI seeks information on tools, technologies, solutions, industry standards, best practices, performance measures, cost structures, and any comprehensive, integrated solutions that address related issues. The current annual mail volume is approximately 358,084 pieces, with a potential initial pilot project limited to 40,000 pieces. Responses to the RFI must be submitted by June 7, 2024 at 2:00 p.m. Central Standard Time.

The RFI requests information on a variety of technical and operational capabilities, including maximum document/page uploads, supported file types, printing and mailing processes, address verification and management, tracking for certified mail, reporting, and implementation timelines. It also seeks information on account administration features and technical considerations. The OAG CSD is without authority to agree that any information submitted will not be subject to public disclosure under the Texas Public Information Act. The RFI does not specify any set-aside designations or restrictions on the types of organizations that can respond, and it does not provide any information on incumbent vendors, current contractors, or award values or budget ranges.