Renewal Notice: State Use Program, SHDH statute, Chicago Lighthouse - Y3, Renewal2

This is a renewal notice under the State of Illinois State Use Program, administered by the Illinois Department of Human Rights (IDHR) in conjunction with the State Procurement Office, for the continuation of Sexual Harassment and Discrimination Helpline (SHDH) services. The procurement involves call center and contact center operations to manage incoming and outgoing calls for the SHDH, which is a statutorily mandated service. The services include full helpline management, call processing, and contact center support for individuals reporting sexual harassment and discrimination to the state. The renewal term commences February 16, 2026, and extends through February 15, 2027, representing Year 3, Renewal 2 of the original contract (Bid Number 24-442DHR-MGMTO-B-41470). This renewal is processed under the pre-authorized State Use Program framework, which does not require competitive bidding and was approved by the State Use Program Committee. No competitive bid deadline or solicitation period applies, as this is a non-competitive renewal of an existing contract.

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is the incumbent vendor continuing services under this renewal contract, indicating no open competition for this cycle. The State Use Program structure restricts this procurement to eligible vendors authorized under the program framework rather than permitting competitive bidding. No Business Enterprise Program (BEP) or Veterans Business Program (VBP) subcontractor participation is identified in the current utilization plan, with zero percent of the contract value allocated to certified BEP vendors. The total renewal contract value is $115,385.00 for the one-year term ending February 15, 2027. As a continuation of existing infrastructure and established operations, the selected vendor maintains continuity of the helpline system and organizational knowledge developed during previous contract years, ensuring uninterrupted service delivery for the state's statutory sexual harassment and discrimination reporting mechanism.