Renewal Notice Email and Text Platform

This state and local contracting opportunity is for the renewal of a contract between the Illinois Department of Healthcare and Family Services (HFS) and Carahsoft Technology Corporation to provide a digital marketing platform for creating, managing, and delivering email and text message campaigns to the department's over 4 million stakeholders and customers. The contract was originally procured through the Invitation for Bid process, with Carahsoft Technology Corporation being awarded the contract as the lowest responsive and responsible bidder. The renewal contract has a total award amount of $1,513,684.77 for an initial 5-year term, with the possibility of up to 3 additional renewal terms. The platform will be used to facilitate communication between HFS and its extensive customer base.

The contract does not include any participation goals for Business Enterprise Program (BEP) or Veteran Business (VBP) firms, and the estimated financial return to the state and gross revenue to the vendor for the life of the contract are listed as N/A. There were no unsuccessful bidders listed in the Notice of Award. The renewal opportunity has a due date of August 29, 2023, and interested parties should review the attached documentation for further details on the scope of work, required qualifications, and submission requirements.