Quest Analytics Suite

The Texas Health and Human Services Commission is requesting bids on Quest Analytics Suite software maintenance, support services, and data hosting under IFB HHS0017705, with responses due July 29, 2026 at 10:30 a.m. Central Time and questions due July 20, 2026. A Historically Underutilized Business (HUB) Subcontracting Plan is encouraged but not required.

The scope includes automated geocoding with batch functionality, census tract demographic data delivery, and remote contractor support Monday through Friday, 8 a.m. to 5 p.m. Central Time, with a four-hour response time requirement for service calls. Services cover Quest Analytics Suite Desktop Edition with Access Analysis Module and Geocoder Module coverage for Arkansas, Louisiana, New Mexico, Oklahoma, and Texas.

The initial contract term runs September 1, 2026 through August 31, 2027, with two optional one-year renewal periods (September 1, 2027–August 31, 2028, and September 1, 2028–August 31, 2029) plus one additional extension option of up to one year at HHSC's sole discretion. Historical annual spending is $52,279.84 provided as a guideline only; no volume or compensation is guaranteed. Pricing must be firm and fixed, covering all labor, equipment, materials, supplies, and related expenses. Price adjustments are permitted only at HHSC's discretion when correlated to the Consumer Price Index using a specified formula, with contractors required to implement any price decreases immediately.

Bidders must provide proof of insurance including workers' compensation, commercial general liability ($1 million per occurrence), commercial automobile liability ($1 million combined single limit), professional liability ($1 million), and umbrella liability ($1 million). Three verifiable references for similar contracts within the past three years and documentation of relevant experience and qualifications are required. Responses must include completed Exhibits A (HHS Solicitation Affirmations) and C (Pricing Sheet); Exhibit D (Bidder Reference and Contractor Qualifications Form) is recommended. Submissions are accepted via email to pcsbids@hhs.texas.gov, the HHS Online Bid Room, or hand delivery of a USB drive to HHSC PCS in Austin. All responses are subject to the Texas Public Information Act and bidder intellectual property waiver requirements.