Provider Capacity to Deliver 24/7 Crisis Support Services

The State of Montana Department of Public Health and Human Services has issued a Request for Information (RFI) seeking comprehensive insights into organizational capacities for providing 24/7 psychiatric technical assistance and crisis support services statewide. This RFI targets multiple mental health service areas, including crisis centers, suicide prevention, mental health counseling, services for severe disabling mental illness, and substance and alcohol abuse services. Vendors are required to respond to seven specific questions addressing their interest, relevant experience, project components, potential risks, project timelines, and price estimates. The solicitation is designed to gather market intelligence on service availability and associated costs, with responses due by January 20, 2026, at 2:00 PM MST. Interested organizations must register in the eMACS system and comply with all provided instructions, with primary contact being April Pfeiffer at April.Pfeiffer@mt.gov or 406-444-5329. Evaluation will focus on vendors' past experience, ability to identify key project components, risk mitigation strategies, and potential service delivery capabilities.

This RFI does not guarantee a formal contract and is explicitly a fact-finding exercise to understand market readiness for comprehensive mental health services. While no specific set-aside designations were mentioned, vendors must demonstrate substantial experience in mental health service delivery. The solicitation appears open to a wide range of organizational types, including non-profit organizations, healthcare providers, and specialized mental health service contractors. No specific incumbent vendors or existing infrastructure requirements were detailed in the provided documentation. Though a precise budget range was not specified, vendors are expected to provide estimated pricing from lowest to highest potential cost scenarios. Technical support for the RFI process is available through the eMACS Help Desk at 406-444-2575, indicating a structured approach to gathering potential service provider information for future mental health service procurement in Montana.