PROMISE Personal Care Services

The Delaware Department of Health and Social Services (DHSS), Division of Substance Abuse and Mental Health (DSAMH), is soliciting proposals for the PROMISE Personal Care Services contract (HSS-26-048) to provide home- and community-based personal care services for adults with severe and persistent mental illness (SPMI) and co-occurring substance use disorders. The procurement seeks qualified organizations to deliver comprehensive personal care services across Delaware, including assistance with activities of daily living (ADLs) and instrumental activities of daily living (IADLs) such as cleaning, meal preparation, laundry, bathing, dressing, personal hygiene, medication prompting, mobility assistance, and transportation. Eligible respondents must be licensed as Personal Assistance Services Agencies or Home Health Agencies and demonstrate statewide service capabilities, with bonus points available for Sussex County service capacity. A mandatory pre-bid meeting is scheduled for January 26, 2026, at 1:00 PM EST via Microsoft Teams, with proposal questions due by January 16, 2026, at 4:00 PM EDT. Final proposals must be submitted through the Euna Procurement Portal by March 10, 2026, at 1:00 PM EST, with award notifications anticipated by April 10, 2026.

The solicitation encourages participation from diverse business enterprises, including Minority Business Enterprises (MBE), Women Business Enterprises (WBE), Disadvantaged Business Enterprises (DBE), Veteran Owned Business Enterprises (VOBE), and Service Disabled Veteran Owned Business Enterprises (SDVOBE). Vendors must comply with specific insurance requirements, including Workers' Compensation, Commercial General Liability ($1,000,000 per occurrence/$3,000,000 aggregate), Automotive Liability ($1,000,000 combined single limit), and Medical/Professional Liability ($1,000,000 per occurrence/$3,000,000 aggregate). The contract will be structured as a two-year initial term with three optional one-year extensions, potentially totaling five years. Reimbursement will be fee-for-service based on HCPCS codes T1019 and T1019 U1 for uninsured and underinsured Medicaid beneficiaries, with payment rates defined in the Delaware PROMISE Service Certification and Reimbursement Manual. The state reserves the right to award contracts to multiple vendors and may conduct supplemental solicitations as needed, with contract funding contingent on annual appropriations and satisfactory performance.