ProLaw Software Upgrade, Licensure, and Technical Support

The Missouri Office of Administration Information Technology Services Division (ITSD) is requesting quotations for ProLaw software upgrade, licensure, and technical support for the Administrative Hearing Commission, with responses due July 10, 2026 at 2:00 PM Central Time. The vendor must hold minimum five years of direct experience in ProLaw installation, configuration, system upgrades, and technical support to end-users — a required qualification.

The scope requires upgrading ProLaw from version 2020.1 to version 31.x or higher, including comprehensive testing, issue tracking and resolution, new-feature implementation, server migration support, and remote training for up to 20 AHC and ITSD staff on functionality changes. The RFQ contains six line items: ProLaw 31.0 SP2 upgrade, server migration support, and user support (hourly, as needed) across the initial period and two optional renewal periods. A detailed implementation plan is due by August 1, 2026, with installation and training completion required by September 15, 2026.

All contractor personnel providing implementation, server upgrades, technical support, or access to state servers or data must be physically located within the United States. All state data must be hosted, stored, and accessed only within the United States, and the contractor must comply with NIST 800-53 or ISO 27001 cyber security standards. The contract period runs one year from award, with two optional one-year renewal periods available at the department's sole discretion on identical terms and pricing.

Pricing shall be firm and fixed, evaluated using a maximum of 200 cost evaluation points on lowest responsive bid basis. The state will not pay until implementation of the corresponding software component begins. Vendors must achieve "Approved" registration status in MissouriBUYS and "Spend Authorized" status in MissouriBUYS powered by MOVERS to be eligible for award. Business compliance requirements include Missouri tax compliance certification, Missouri Secretary of State registration, E-Verify enrollment documentation, and anti-discrimination against Israel certification. Payment terms are Net 45 days from state acceptance of services.