Prisoner Store and Friends and Family Care Packages

The Michigan Department of Technology, Management, and Budget, Central Procurement Services, issued RFP 260000001218 on April 24, 2026, soliciting a single contractor to provide comprehensive prisoner store and friends and family care package services to approximately 33,000 prisoners across 26 Michigan Department of Corrections (MDOC) facilities. The contractor must supply a minimum of 400 approved items from a standardized list encompassing mandatory healthcare products, hygiene items, stationery, food and beverages, and miscellaneous goods, with prisoners authorized to purchase up to $125.00 every two weeks and friends and family permitted one quarterly order of up to $125.00 via internet, telephone, or mail. The procurement requires the contractor to furnish all hardware, software, network infrastructure, kiosk installation and maintenance, order processing, packaging, and delivery services; establish Michigan-based warehouses for fulfillment; implement a system interfacing with MDOC's prisoner accounting and trust systems; and achieve strict service level agreements including 99% kiosk availability, delivery compliance within five business days, 48-hour technical issue resolution, and comprehensive monthly and quarterly reporting on sales, commissions, and delivery performance. The contractor must maintain minimum commission rates of 14 percent on both prisoner store and friends and family care package purchases, provide a dedicated Program Manager available 8:00 a.m. to 7:00 p.m. Eastern Time and technical support from 6:00 a.m. to 7:00 p.m. Monday through Sunday, and ensure all personnel complete annual MDOC training and comply with PREA standards and facility security procedures. Technical evaluation of proposals will be weighted as follows: Product Quality (35 points), Service Capabilities (35 points), Schedule A requirements (10 points), and Vendor Questions Worksheet responses (20 points), with a minimum threshold of 80 points required for pricing evaluation and award to the responsive and responsible bidder offering the best value. The optional pre-proposal meeting is scheduled for April 29, 2026, at 3:30 p.m. Eastern; written questions are due by May 4, 2026, at 1:55 p.m. Eastern with answers posted by May 11, 2026; and proposals must be submitted electronically through the michigan.gov/SIGMAVSS portal by June 15, 2026, at 1:55 p.m. Eastern, with the anticipated contract commencement date of October 1, 2026.

The RFP does not designate set-asides for disadvantaged enterprises, though bidders must complete the Vendor Questions Worksheet addressing company background, relevant certifications including potential Qualified Disabled Veteran status, and compliance with labor and environmental laws. No incumbent vendor or current contractor is identified in the solicitation materials. The successful contractor must integrate with the PayPoint electronic payment processing system for accepting credit card, debit card, and ACH/eCheck payments and comply with comprehensive data security requirements including FedRAMP authorization or annual SSAE 18 SOC 2 Type II audits, FIPS-validated AES encryption with 128-bit or higher keys, NIST-compliant multi-factor authentication, and Criminal Justice Information Services (CJIS) security standards. The contractor must also maintain substantial insurance coverage including $1,000,000 commercial general liability per occurrence, $1,000,000 automobile liability per accident, $1,000,000 privacy and security liability (cyber liability), and $1,000,000 crime/fidelity insurance, with the State of Michigan named as additional insured. The contract is structured as a five-year hybrid agreement effective October 1, 2026, through September 30, 2031, with renewal options for up to three additional one-year periods at the State's discretion, with payment terms requiring invoices conformable to State requirements and undisputed amounts payable within 45 days of receipt via Electronic Funds Transfer. While no specific award value or budget range is stated in the solicitation materials, contracts equal to or greater than $250,000 require approval by the State Administrative Board, indicating the procurement is anticipated to exceed this threshold.