PRF76 dfml professional development services

The Massachusetts Department of Family and Medical Leave (DFML), through the Executive Office of Labor & Workforce Development, issued Request for Quote BD-26-1043-DAO01-32500-125272 to procure comprehensive learning and design services supporting DFML's Paid Family and Medical Leave (PFML) program operational processes and strategic initiatives. The procurement seeks a vendor to deliver training content development, eLearning material creation, training class delivery, new hire and upskill training, knowledge base article development, standard operating procedure (SOP) development, subject matter expertise support, and user acceptance testing (UAT) management. The scope encompasses training for 20-100+ learners annually across 7+ business units and 15+ unique roles, with the vendor designing and managing approximately 6-8 UAT cycles annually across multiple systems including portals and a claims management system. Vendors are expected to deliver services within 30-90 days and must propose solutions with Learning Management System (LMS) capabilities. The RFQ was posted February 10, 2026, with vendor questions due February 17, 2026 at 2:00 p.m., bid responses due March 2, 2026 at 2:00 p.m., bidder presentations scheduled for March 9-11, 2026, and the notice of apparent successful bidder posted March 13, 2026. The contract term runs from approximately March 20, 2026 through September 30, 2029, structured as Time and Materials with budgets established through individual task orders. Proposals are evaluated based on relevant experience, proposal clarity and feasibility, cost-effectiveness, budget alignment, and quality of past examples.

All bidders are required to make a minimum Supplier Diversity Program (SDP) commitment of at least 1% of contract sales to be spent with SDP-certified diverse business enterprises or non-profit organizations, with additional evaluation points awarded for higher commitments; no contract shall be awarded without meeting this minimum requirement. Bidders must submit detailed cost proposals including anticipated hours and negotiated rates. The procurement is part of PRF76, the statewide contract administered by the Massachusetts Operational Services Division (OSD) in collaboration with DFML, which encompasses multiple service categories and operates through individual Statements of Work upon award. Zelus Consulting Group was selected as the apparent successful bidder as of March 2, 2026, though this selection does not establish a binding contractual obligation until negotiations are completed and both parties execute a final agreement. The contract will integrate with existing DFML infrastructure including Jira, Confluence, a claims management system, call center operations, back office functions, MassTaxConnect, and the MOSAIC accounting system, with vendors responsible for familiarizing themselves with existing knowledge base materials and managing their ongoing maintenance. The UAT delivery model will be hybrid, with vendors co-developing test assets in collaboration with DFML business testers and subject matter experts while DFML retains final responsibility for UAT acceptance and production sign-off. No specific maximum budget amount was disclosed; compensation is determined on a project-by-project basis through individual task orders with variable budgets based on contracted scope and departmental needs.