Point-of-Sale Implementation at Miami Beach Convention Center

The City of Miami Beach Facilities Management Division requests your quote for the Miami Beach Convention Center PointofSale (POS) Technology Implementation, pursuant to and in accordance with the specifications contained herein. City departments may, but are not required to, utilize the results of this ITQ to acquire the referenced service. Award of ITQ does not grant the successful contractor(s) exclusive rights or any guarantee of work to provide the services. This project consists of the deployment, installation, configuration, testing, and go-live support of a point-of-sale (POS) technology ecosystem at the Miami Beach Convention Center. The system will include: POS Terminals Fixed stations for concessions and retail operations. Handheld POS Devices Mobile units for portable sales and event operations. Kitchen Printers Networked printers for food service and order management. Infrastructure Components Cable management, structured wiring, recharging cages, and related support hardware. Reporting & Back Office Software Software platform for transaction reporting, database management, and operational oversight. The contractor shall provide all labor, tools, materials, equipment, and mobilization necessary to complete the work. Conduct a full readiness visit to evaluate network infrastructure, physical layout, menu structure, and operational practices needed for POS deployment. Build and configure the POS database offsite using survey findings; review menu items and operational SOPs for proper item recognition. Stage, configure, and prepare POS terminals, handheld devices, kitchen printers, payment terminals, and related peripherals for installation. Install POS software, reporting tools, and required system components; ensure all devices are updated to the latest approved versions. Perform full functional testing including payment processing, workflow validation, version compliance, and required network outage simulation. Install all POS hardware assets onsite, including terminals, displays, printers, payment devices, handhelds, cable management components, and recharging cage materials. Launch the system, activate devices, finalize menu programming, validate transactions, and ensure operational readiness. Train designated Subject Matter Experts on system administration, troubleshooting, and postimplementation management. Provide onsite monitoring, issue remediation, and coordination with support teams during initial live operations. Complete required installation documentation confirming steps performed, observations, and customer communication. Provide planning, scheduling, coordination, communication, and oversight throughout the deployment lifecycle