Phone System Replacement

The City of Bristol, Connecticut is issuing a Request for Proposal for the complete replacement of its existing Cisco Unified Communications Manager telephone system with a Fortinet FortiVoice unified communications solution or equivalent platform. This procurement seeks qualified firms to implement a single, unified communications platform that will serve both City government operations and Bristol Board of Education locations. The solicitation opened on May 8, 2026 at 12:00 AM EDT and closes on May 29, 2026 at 10:00 AM EDT, with submissions required through the City's bid platform at https://www.bidnetdirect.com/connecticut/cityofbristol. Interested vendors must direct inquiries to Nancy Haynes, City of Bristol Procurement Office, 111 North Main Street, Bristol, CT 06010, by telephone at 860-584-6195 or email at nancyhaynes@bristolct.gov. The solicitation specifies payment terms of Net 30 Days with Free On Board Destination delivery. The available documentation does not identify specific line items, quantities, evaluation criteria, estimated total contract value, vendor Q&A dates, or award timeline information.

The solicitation documentation does not indicate any set-aside designations, restrictions on eligible respondents, disadvantaged enterprise requirements, or preferences for specific organization types. No incumbent vendors or current contractors are identified in the available materials. The procurement requires integration with existing infrastructure, specifically replacing the current Cisco Unified Communications Manager system while maintaining service continuity across multiple municipal locations. The documentation does not provide an estimated total value or budget range for this contract opportunity. Prospective bidders should review the complete RFP solicitation document and contact the City directly for any additional specifications, clarifications, or technical requirements not addressed in the summary materials.