Permit & Planning Copilot

Orange County, Florida, acting in conjunction with Orlando City, is issuing a Request for Information (RFI) designated Y26-05 for a Permit & Planning Copilot solution featuring AI-powered chatbot and guided workflow capabilities. The procurement seeks vendor information regarding conversational AI tools designed to enhance resident and business access to permitting and planning information through a secure, county-branded assistant. Key deliverables and objectives include an AI chatbot capable of answering regulatory questions, guiding users through permit requirements, and reducing incomplete permit submissions through guided workflows integrated with county permitting platforms and GIS systems. Vendors must demonstrate organizational experience implementing government AI chatbots, system capabilities for conversational AI and guided permit intake, multilingual support including Spanish and Haitian Creole, AI model governance and accuracy controls, data security and privacy compliance standards, implementation timelines and training requirements, performance metrics and reporting capabilities, and willingness to participate in a pilot program. Sealed electronic responses must be submitted through the OpenGov e-Procurement Platform (https://secure.procurenow.com/portal/orangecountyfl) by 4:00 PM EST on Tuesday, March 31, 2026, with all submissions required in standard Microsoft Office or PDF formats at a minimum resolution of 150 dpi for scanned documents. Notably, this RFI will not result in an award and serves as an informational solicitation designed to gather market intelligence to inform the County's future procurement strategy. The point of contact is Patricia Rigby, Buyer, at Patricia.Rigby@ocfl.net or 407-836-5869.

No specific set-aside designations, disadvantaged enterprise restrictions, or incumbent vendor information are identified in the available solicitation documents. Similarly, no award values, budget ranges, contract terms, renewal options, or pricing information are specified in this RFI, as the primary objective is exploratory market research rather than procurement execution. The solicitation requires respondents to address responses to eleven comprehensive evaluation areas and mandates submission only through the designated OpenGov platform, rejecting any hand-delivered, mailed, faxed, or emailed submissions. Technical support for the OpenGov platform is available Monday through Friday from 8:00 AM to 8:00 PM EST via chat, email (support@procurenow.com), or phone (1-855-680-4747). Questions regarding the solicitation must be submitted through the OpenGov question and answer module, though a specific deadline for questions was not clearly defined in the available documentation.