Payment Processing Services

The City of Norwalk, Connecticut is issuing a Request for Proposal (RFP) seeking qualified financial institutions to provide comprehensive payment processing services for the Tax Collector's office. The services to be procured include processing capabilities for debit and credit cards, ACH payments, electronic checks, and other forms of electronic payments related to tax collection charges. The solicitation opened on August 12, 2025 at 4:30 PM EDT and closes on August 27, 2025 at 2:00 PM EDT, with a vendor question and answer period running from August 12, 2025 at 4:45 PM EDT through August 19, 2025 at 2:00 PM EDT. Detailed project requirements and specifications are outlined in Section 2 of the solicitation documents, which are available at https://norwalkct.bonfirehub.com/opportunities/198393. Two addenda have been issued during the solicitation period—Addendum 1 on August 18, 2025 and Addendum 2 on August 21, 2025—and prospective vendors should direct all inquiries to Sharon Conners, the procurement contact at the City of Norwalk Finance Department, located at 125 East Avenue Room 211, Norwalk, CT 06851 (telephone: 203-854-7712, email: sconners@norwalkct.gov).

This procurement is open to all qualified vendors with no noted set-aside designations or restrictions limiting participation based on business size, disadvantaged enterprise status, or organizational type. No incumbent vendor, current contractor information, or existing infrastructure integration requirements have been disclosed in the available solicitation materials. Similarly, the estimated contract value and award amount have not been publicly disclosed, and no information regarding pricing terms, payment and delivery terms, funding sources, or incumbency status is detailed in the current documentation. Prospective respondents should review all solicitation documents thoroughly and consult the City's procurement contact for clarification on any unspecified requirements or evaluation criteria prior to proposal submission.