Parking Garage Operation Support Services

The Central Florida Tourism Oversight District (CFTOD), listed under Polk County, Florida, is soliciting proposals under RFP C007180 for parking garage operation support services at Disney Springs, with a mandatory pre-bid meeting on November 17, 2026 and bids due December 3, 2026. Proposers must show successful management of at least three multi-level parking structures of minimum 4,000 spaces each within the past five years and five years of primary business experience in parking management and operations. A negative response to any mandatory requirement results in automatic rejection, and subcontractor use is prohibited.

The District encourages Buy Local and Veteran Small Business Program qualified proposers and awards five bonus points to them. Buy Local qualification requires a headquarters, manufacturing facility, or principal office in Orange, Osceola, Lake, Polk, or Seminole County for at least six months before solicitation issuance, or an owner or principal whose primary residence is in those counties. Veteran qualification requires veteran ownership and control under Section 502 of the Veterans Benefits, Health Care, and Information Technology Act of 2006, Florida domicile, and listing in the federal Database of Veteran-owned Businesses. Proposers claiming either status submit an affidavit with their proposal. A separate Opportunity Zone affidavit grants preference consideration to businesses with main offices in designated Qualified Opportunity Zones in those five counties.

The scope covers skilled labor and management for three garages (A1, A2, and A3) totaling approximately 9,000 spaces, including guest assistance, traffic flow, emergency response, safety monitoring, and guest experience standards. Standard coverage runs 8:00 a.m. to 12:30 a.m., seven days a week including weekends and holidays, with off-shift premium hours from 12:30 a.m. to 8:00 a.m. and owner-requested as-needed services. Required capabilities include at least nine gas-powered golf carts (three per garage), Florida Class E licenses for vehicle-operating personnel, and Intermediate-Level MOT and/or TCC certifications for supervisors renewed annually, with one supervisor per garage per shift. All employees need Level 1 and Level 2 fingerprint background checks and annual sexual predator and offender checks. If two or more garages are awarded, the contractor provides a dedicated on-site Contract Manager. Pricing is all-inclusive with separate unit prices for Garage Service Personnel and Supervisors. Minimum compensation is $20.00 per hour for Garage Service Personnel in Year One and $22.00 per hour ($60,000 annually) for Supervisors, with CPI-linked adjustments.

No contract value is stated. The initial term is three years with an optional two-year renewal, and the contract is effective March 1, 2027 after Board approval on January 29, 2027. Evaluation weights are qualifications and experience (40 points), staffing plan (20), pricing (10), and presentation and Q&A (30), totaling 100 points. The District may award by item, in aggregate, or to multiple suppliers, or reject all bids. Proposals are submitted electronically through the CFTOD BID PORTAL, limited to ten pages excluding covers, resumes, and required forms. Written questions are due November 20, 2026, and the evaluation committee meets December 16, 2026, with a public final-scoring meeting December 17, 2026.