Automated Teller Machine Services

The City of Lubbock, Texas is issuing RFP 26-19502-KM for exclusive Automated Teller Machine (ATM) equipment and services at two municipal facilities: Lubbock Preston Smith International Airport and Lubbock Memorial Civic Center. The procurement seeks a qualified provider to install and operate up to five ATMs across these locations, with operations required to commence within 30 days of contract execution. Key requirements include five years of documented experience in ATM equipment and service provision, 24/7 remote monitoring capability, service response to deficiencies within four hours, and maintenance of ATM uptime exceeding 95% monthly. The selected provider must obtain necessary insurance coverage including Commercial General Liability ($1,000,000 per occurrence/$2,000,000 aggregate), Automobile Liability ($1,000,000 combined single limit), Workers' Compensation at statutory limits with $1,000,000 employer's liability, and Crime Protection Coverage. Personnel servicing the secure-side ATM at the airport must obtain security badges. The City will provide electrical power and secure data connections at no charge; however, the provider must reimburse the City for any facility construction, modifications, utility connections, or data service installation. Evaluation will be based on transaction fees paid to the City (25 points), corporate experience (20 points), system compatibility (15 points), implementation plan (15 points), price value balance (15 points), and proposed service quality (10 points). A pre-proposal meeting is scheduled for May 5, 2026 at 10:00 A.M. via Zoom teleconference, with sealed proposals due electronically through Bonfire or in hard copy to Marta Alvarez, Director of Purchasing and Contract Management, by May 14, 2026 at 2:00 P.M.

The RFP does not specify set-aside designations or restrictions limiting responses to particular organization types, such as disadvantaged enterprises or minority-owned businesses. No incumbent vendor or current contractor information is identified in the procurement documents. The contract term is one year with four optional one-year extensions, automatically renewing unless either party provides 90-day written notice of termination. Given the high-traffic nature of the facilities—with the Airport averaging approximately 925,000 passengers annually and the Civic Center hosting over 330 events with 220,000 attendees during the 2024-2025 season—the selected provider can anticipate significant transaction volume. No specific revenue guarantee is provided to the contractor, and no award value or budget range is listed in the procurement documentation.