The City of North Las Vegas is requesting proposals for a customer portal and mobile workforce management solution for its Utility Department under NGEM-RFP 2026-024, with proposals due October 19, 2026.

The scope encompasses a customer portal with self-service features, advanced metering infrastructure (AMI) integration, billing functionality, and mobile workforce management tools. The system must support customer account management, meter data management, payment processing, outage management, and mobile application functionality. Respondents must address comprehensive technical documentation, system security requirements, and compliance with industry standards for utility management systems. The solution must integrate with the City's existing utility systems.

A technical language specification document (NGEM Language for Nevada E-Pro) attached to the solicitation establishes baseline requirements for system performance, user interface standards, data management protocols, and integration capabilities. Qualified respondents must demonstrate the ability to meet these functional and technical parameters in their proposals.

The source does not identify contract value, contract term, set-asides or preferences, an incumbent contractor, evaluation criteria with weighting, or additional timeline milestones such as a pre-proposal conference or question deadline. Vendors should obtain the full RFP document and technical specification language to assess capability fit and prepare a responsive proposal.

NGEM-RFP 2026-024 Customer Portal & AMI Technology

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