NGEM Language for Nevada E-Pro~29.pdf

This is a language specification document for Nevada E-Pro, supporting the City of North Las Vegas's NGEM-RFP 2026-024 for a Customer Portal & AMI Technology solution. The document outlines technical and functional language requirements for the utility department's proposed customer portal and mobile workforce management system. The specifications define the system's core capabilities, including customer self-service features, advanced metering infrastructure (AMI) integration, billing functionality, and workforce management tools. The document establishes baseline requirements for system performance, user interface standards, data management protocols, and integration capabilities with existing utility systems. These language specifications serve as the foundational technical parameters that qualified respondents must address in their proposals to ensure system functionality and compatibility with the City's operational environment.

The specifications emphasize the need for comprehensive technical documentation, system security requirements, and compliance with industry standards for utility management systems. The document details functional requirements across multiple modules including customer account management, meter data management, payment processing, outage management, and mobile application functionality. Pricing, set-asides, incumbent information, and specific funding sources are not addressed in this technical language specification document, as it serves primarily as a detailed requirements guide for respondents to understand the City's technical expectations and system capabilities necessary for submission of competitive proposals.