Mobile Credential Wallet

The Texas Workforce Commission (TWC) has issued a Request for Offer (RFO) #3202500148 for a Mobile Credential Wallet solution, seeking a fully developed web-based software platform that allows individuals to store, display, track, and securely share academic and workforce credentials. The solution must be a production-ready Software as a Service (SaaS) that has been in use for at least one year, with no custom development allowed. Key objectives include enabling users to manage personal credential inventories, track expiration dates, receive career pathway guidance, and share credentials with employers, training programs, and educational institutions. The procurement requires a comprehensive solution that meets NIST and Texas government code standards, with high service levels including 99.5% application availability. Evaluation will be conducted using a 500-point scoring matrix, with 40% (200 points) allocated to cost, 35% (175 points) to technology solution, 15% (75 points) to qualifications and past performance, and 10% (50 points) to service delivery. Responses are due by August 11, 2025, at 10:00 AM Central Time, with an anticipated contract start date in December 2025 and an initial one-year term with four optional one-year renewals.

The solicitation includes a strong emphasis on Historically Underutilized Business (HUB) participation, requiring vendors to submit a HUB Subcontracting Plan with statewide HUB goals ranging from 11.2% to 32.9%. Respondents must demonstrate good faith efforts to include Texas certified HUB vendors and will be required to submit monthly Progress Assessment Reports detailing subcontractor activities. The contract mandates specific insurance coverages, including commercial general liability ($1-5 million), professional liability, cyber liability, and a fidelity bond. Cybersecurity requirements are extensive, with mandates for hosting solutions within the United States, FedRAMP (Moderate) or TX-RAMP Level 2 certification, data encryption, multi-factor authentication, and compliance with privacy standards like HIPAA and FERPA. While no incumbent vendor is specified, the solution must be compatible with the Department of Information Resources (DIR) Data Center Services program and integrate with existing state infrastructure. The initial contract will support 300 user licenses, with the potential to scale up to 500 licenses, and will include a pilot project focusing on two high-skilled occupations.