Missouri Human Services Eligibility & Enrollment Contact Center

The State of Missouri has issued a Single Feasible Source Services (SFSS) solicitation for a Human Services Eligibility & Enrollment Contact Center under solicitation number SFSSC314028001-16. The procurement covers services for Clark County and Jefferson City jurisdictions, with a specific contract period from December 6, 2021, at 10:00 PM GMT to December 13, 2021, at 8:00 PM GMT. Vendors are required to submit responses electronically through the MissouriBUYS system by reviewing and accepting the solicitation documents. The point of contact for this opportunity is Kristina Cramer, located at 301 West High Street Room 630 in Jefferson City, MO, who can be reached at 573-751-1695. The solicitation specifies Free On Board Destination delivery terms and Net 45 Days payment terms. Despite multiple iterations of the solicitation document, there are no detailed specifications about the contact center services, required qualifications, key objectives, or evaluation criteria provided in the documentation.

The solicitation appears to be open to all vendors without any specified set-aside designations or restrictions on the types of organizations that can respond. No information is provided about incumbent vendors, current contractors, or existing infrastructure that might require integration. The documentation consistently lacks details about the total estimated contract value, budget range, or specific award parameters. The solicitation documents do not outline any preferences for disadvantaged enterprises or provide any additional context about the current operational environment of the Human Services Eligibility & Enrollment Contact Center. Vendors are expected to submit their responses through the MissouriBUYS system, with no additional guidance on proposal preparation, mandatory requirements, or technical specifications for the contact center services being procured.