Medi-Cal Navigation Services

The County of Sacramento, Department of Human Assistance, is soliciting proposals for Medi-Cal navigation support services with proposals due November 3, 2026 at 3:00 p.m., and a mandatory proposers' conference on October 20, 2026. The scope addresses federal requirements under House Resolution 1 mandating semiannual Medi-Cal renewals for adults aged 19–64 in the New Adult Group beginning January 1, 2027, combined with new work requirements (80 hours per month of qualifying activities or at least $580 monthly earnings) that navigators must help applicants and recipients understand and document.

The County encourages proposals from Community Based Organizations holding 501(c)(3) nonprofit status with at least two years of relevant Medi-Cal experience, established Sacramento County facilities meeting confidentiality requirements, and demonstrated capacity for high-volume customer service. Qualified proposers must provide bilingual staffing in English, Spanish, and Russian; deliver in-person and phone support; assist with BenefitsCal applications, renewals, and document verification; and refer clients to workforce and education programs. All staff must demonstrate knowledge of Medi-Cal processes and secure handling of personally identifiable information. Proposers must comply with California Welfare and Institutions Code Section 10850 confidentiality requirements and good neighbor policies.

The contract term runs from February 1, 2027 through June 30, 2027, with two optional one-year renewals contingent on federal and state funding. The expected budget is contingent on funding availability and not specified in the RFP. Multiple contracts may be awarded. Evaluation criteria include technical compliance, organizational qualifications and capacity, program design and service delivery model, staffing qualifications, performance measures, budget clarity and reasonableness, and organizational structure. Notice of awards will be posted November 23, 2026, with board recommendation scheduled for January 26, 2027. All proposers must execute a Proprietary Information Agreement and indemnify the County against claims arising from performance.