Managed Services for ArcGIS Enterprise Environment for the City of Santa Monica

The City of Santa Monica's Information Services Department is soliciting proposals through a Request for Proposals (RFP) for managed services supporting the City's ArcGIS Enterprise environment hosted on Oracle Cloud Infrastructure. The procurement encompasses comprehensive management services including Esri environment support, database administration, infrastructure monitoring, performance tuning, maintenance, backup and disaster recovery operations, and incident response across both staging and production environments. The selected vendor must deliver 24/7 support for critical or major incidents and business-hours support (Monday-Friday, 7:30 a.m. - 5:30 p.m. Pacific Time) for non-critical incidents, with stringent Service Level Agreements requiring response times of 30 minutes for Severity 1 critical incidents, one hour for Severity 2 major incidents, one business day for Severity 3 minor incidents, and two business days for Severity 4 requests. Required qualifications include Oracle Partner certification and demonstrable experience managing GIS Enterprise systems and OCI environments. Evaluation criteria allocate 25 points to technical capabilities, 20 points to value-added services, 25 points to cost (with award to lowest cost), and 30 points to relevant experience. Proposers must submit a letter of transmittal, detailed experience description, key personnel resumes, minimum three references from the past five years, a project work plan with support structure, and a detailed cost proposal with recurring and non-recurring costs. The RFP was released April 21, 2026, with written questions due by April 28, 2026, and proposals due May 27, 2026, at 3:00 p.m. The contract term is three years at the City's sole discretion, with no renewal options specified.

Vendors responding to this procurement must comply with Santa Monica Municipal Code requirements, including Living Wage Ordinance certification (minimum $22.50 per hour for contracts exceeding $54,200), business licensing if physically located in or conducting business in Santa Monica, Oaks Initiative disclosure, non-discrimination and debarment certifications, and Levine Act disclosure forms. While no specific set-aside designations are identified in the RFP, all vendors must satisfy comprehensive insurance requirements, including Commercial General Liability with minimum limits of $1,000,000 per occurrence, Workers' Compensation insurance with Employers' Liability limits of no less than $1,000,000 per accident, and Technology Professional Errors and Omissions/Cyber Liability insurance with limits of not less than $2,000,000 per occurrence and $2,000,000 in annual aggregate. The Cyber Liability coverage must address intellectual property infringement, data theft, privacy violations, information alteration, network security breaches, breach response costs, and regulatory fines and penalties. No incumbent vendor information or current contract values are disclosed in the available RFP documentation; however, internal City correspondence indicates that the ArcGIS Enterprise managed services RFP underwent initial evaluation with expedited processing approval scheduled for June 2025. The specific budget allocation or award value for this three-year managed services contract is not disclosed in the RFP materials, with compensation to be determined based on the successful proposer's cost proposal.