Maintenance And Software Support ScanOptics SO300R

The State of Illinois is soliciting proposals for semi-annual preventative maintenance and software support for two Scan-Optics SO300R machines, with proposals due August 25, 2026. This is a small purchase classified for routine maintenance support without competitive set-asides.

The scope covers scheduled maintenance visits twice per year, emergency repair capabilities, routine service, parts replacement, and technical support to ensure optimal operational performance of the scanning equipment. The service provider must demonstrate experience servicing Scan-Optics SO300R equipment and maintain current certifications for the equipment line.

The pricing structure is based on semi-annual service visits with rates established for preventative maintenance labor, replacement parts, and any additional services beyond standard maintenance coverage. The contract term and renewal options are contingent upon satisfactory performance and continued operational requirements of the using state agency. The funding derives from the state agency's operational budget allocated for equipment support and sustainability of existing scanning infrastructure.

Vendors must complete and submit standard Illinois certifications addressing vendor responsibility, business registration status, tax compliance, debarment status, and adherence to state procurement laws before bid consideration. Contracts are subject to the State of Illinois Standard IT Terms and Conditions (Version 2.6.1), which establish service level agreements, intellectual property rights, data security requirements, cybersecurity standards, and compliance with applicable state and federal information technology policies.