Lobby Management Customer Appointment Queueing Sys
Closed State & local contract opportunity Posted
- Solicitation number
- 47500-DDS0000114
- State
- Georgia
- Responses due
Opportunity facts
- NIGP codes
Opportunity details come from ssl.doas.state.ga.us. Updated .
About this opportunity
The Georgia Department of Driver Services (DDS) is seeking a qualified vendor to provide a comprehensive Lobby Management Customer Appointment Queueing System through an electronic Request for Quote (eRFP) solicitation numbered 47500-DDS0000114. The procurement aims to establish a contract with a single vendor capable of implementing a sophisticated customer management system across state facilities, with specific technical requirements including kiosk installations, integration with existing Motor Vehicle Network (MVN) monitors, and SMS messaging capabilities. The system must support approximately 2.4 million annual transactions and maintain 99.9% system availability. A virtual Bidders/Offerors' Conference was held on November 18, 2024, at 1:00 p.m., and the proposal submission deadline is December 20, 2024. Evaluation criteria have been modified, with pricing weighted at 70% of the total scoring, and the award will be made to the highest-scoring and most responsible bidder meeting or exceeding the detailed specifications outlined in the solicitation documents.
While no specific set-aside designations were explicitly mentioned, the solicitation requires vendors to integrate with existing technological infrastructure, including MVN equipment, monitors, power, and data systems. The system must accommodate displays on existing MVN screens and incorporate sound systems through AMP installations in IT closets. Kiosks must include printers at each defined location and be compatible with current monitoring systems. Though precise budget values were not specified, the documents indicate annual hardware maintenance costs of $80,042. Potential bidders must adhere to strict communication protocols, with all questions directed solely to the Issuing Officer, Lisa Gunthorp, and are prohibited from communicating with other state staff during the procurement process. Any violation of these communication restrictions may result in bid rejection or potential suspension/debarment proceedings.
Opportunity text
SECTION 3. GENERAL BUSINESS REQUIREMENTS, SUBSECTION 3.1 (4) HAS BEEN MODIFIED. EVENT END DATE HAS BEEN EXTENDED SECTION 6.4. "SCORING CRITERIA" HAS BEEN ADJUSTED TO IN THIS SOLICITATION, PLEASE SEE ATTACHMENT A PAGE 15 FOR DETAILS. THE END/CLOSE DATE OF THIS EVENT HAS BEEN EXTENDED ONE (1) WEEK DUE TO THE THANKSGIVING HOLIDAY. The purpose of this electronic Request for Quote (eRFP) is for the State Entity to establish a contract with a single qualified Offeror who will provide a Lobby Management Customer Appointment Queueing System throughout the State for the Georgia Department of Driver Services. The full list of specifications is in the general comment/attachment section of this bid. All required documents MUST BE RETURNED as an attachment with the bid package in order to be considered as a responsive bid. Award shall be made to the Highest Scoring and Responsible Bidder meeting or exceeding the specifications. Please read the eRFP Instructions for help in navigating through the system, preparing your bid, and downloading and uploading attachments. Questions regarding the registration process or navigating through the system can be directed to the Help Desk at procurementhelp@doas.ga.gov or by calling 404-657-6000. It is the bidder's responsibility to review this eRFP on a regular basis during the solicitation period for answers to related questions submitted and for any addenda that may be posted. From the issue date of the Event document and until a Vendor is selected and the selection is made public, vendors are not allowed to communicate for any reason with any State staff except through the Issuing Officer named in the Event document, or as provided for in existing contracts. For violation of this provision, the State may reject any bid/proposal of the offending bidder/offeror or initiate suspension/debarment proceeding with respect to the offending supplier or bidder/offeror. All other questions concerning this eRFP must be submitted in
Files
| File | Type | Posted |
|---|---|---|
| 47500_DDS0000114 Q _ A Lobby Mgmt.pdf | ||
| Bidders Offerors Conference Announcement.doc | DOC document | |
| Bidders Offerors Conference Sign_in Form .doc | DOC document |
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