ISAC - Online Tutoring Services

The Illinois Student Assistance Commission (ISAC) is soliciting qualified vendors to provide comprehensive online tutoring services to middle and high school students across the United States under Bidbuy reference B-50181. The procurement encompasses 24/7 on-demand tutoring in Math, English/Language Arts, Science, and Social Studies, available in both English and Spanish, along with essay review services featuring a 48-hour turnaround and ACT test preparation including full-length practice tests and video content. Vendors must deliver a fully functional, multi-device accessible platform by January 1, 2026, compliant with FERPA, COPPA, and SOPPA privacy regulations, with secure U.S.-based student data storage. Required qualifications include a minimum of five years of experience providing online tutoring services to educational institutions, bachelor's degrees for all tutors in their subject areas, and demonstrated FERPA compliance with supporting documentation submitted at bid time. Vendors must submit a single all-inclusive hourly rate for tutoring services, with contract award based on the lowest rate meeting all specifications and requirements. The contract period runs from January 1, 2026 through December 31, 2026, with an anticipated volume of approximately 2,250 tutoring hours, though actual utilization may vary based on student demand with no guaranteed minimum. The bid submission deadline is December 11, 2025 at 5:00 PM CST, and the selected vendor will receive a dedicated ISAC account manager and must provide monthly usage reports within five business days of month-end and quarterly invoices for actual hours delivered within fifteen calendar days of quarter-end.

No subcontracting is permitted under this contract, and vendors must comply with all applicable State of Illinois Standard Terms and Conditions, including the $15 Minority Contractor Initiative fee for contracts of $1,000 or more, maintenance of $1,000,000 general commercial liability insurance per occurrence, and compliance with the State Prompt Payment Act and prevailing wage requirements where applicable. Vendors must also satisfy the 34 distinct certification requirements outlined in the Standard Illinois Certifications form, covering legal eligibility, financial standing, ethical conduct, and operational standards, with continuing obligation to maintain compliance and report any non-compliance throughout the contract term. All work products are deemed work-for-hire with exclusive ownership vesting in the State of Illinois, and vendors must indemnify the State against claims arising from breach, negligence, or intellectual property infringement. The State retains the right to terminate the contract for convenience with 30 days' notice without penalty and may conduct background checks on vendor personnel. While the documents do not specify an incumbent vendor or identify existing infrastructure requiring integration, the anticipated contract value is based on approximately 2,250 tutoring hours at the vendor's submitted all-inclusive hourly rate, with actual costs dependent on student demand and utilization patterns throughout 2026.