Insurance ID Verification Services

The State of Maryland is requesting proposals for insurance ID verification services under an RFP for a commercially off-the-shelf (COTS) solution, with proposals due November 2, 2026.

The scope requires development and maintenance of a verification system capable of authenticating insurance identification documents, processing high-volume transaction requests in real time, cross-referencing insurance carrier databases, and delivering results to authorized users within Maryland state agencies and partner organizations. The contractor must maintain current insurance carrier databases, update verification algorithms as industry standards evolve, and provide detailed reporting and audit trails for all transactions. The system must comply with state and federal data protection regulations, including secure handling of personally identifiable information and insurance-related data. Performance requirements include specified system availability, data accuracy, processing speed, and customer support services standards. The contractor must demonstrate experience with identity verification systems, knowledge of insurance industry standards, and capability to scale services to meet anticipated transaction volumes.

Vendors must submit pricing proposals that include initial implementation costs and ongoing licensing or subscription fees. The state emphasizes integration with existing systems while minimizing operational disruption and prioritizes security, reliability, and scalability in vendor selection. Prior experience with state or federal government contracts is considered advantageous. Contract term, renewal options, and award date are to be determined through the procurement process. Performance metrics and service level agreements will govern accountability and continuous improvement throughout the contract period.