IDOC - Livescan Maintenance Services SSSP

The Illinois Department of Corrections (IDOC) is issuing a Small Purchase under sole source conditions to procure maintenance services for its existing LiveScan biometric fingerprinting system deployed across 36 correctional facilities throughout the state. The vendor must provide comprehensive technical support and troubleshooting assistance, perform software updates and upgrades upon approval from IDOC or Bureau of Investigations staff, and maintain clear documentation and communication with relevant staff. Service delivery requirements include acknowledging notifications within one hour of receipt and initiating on-site or remote service within two hours. The vendor must provide online and remote support services, manage software installation at no additional cost for new devices due to failure or regular upgrade cycles, and warrant that prices charged to the State are not higher than the lowest prices offered to any comparable customer. The contract has an initial term of one year with a maximum total term not to exceed ten years including renewal options, and IDOC reserves the right to add or remove service locations through written notice and amendment. The solicitation was posted on March 3, 2026, with a proposal due date of March 9, 2026.

The sole source procurement designation indicates that only one qualified vendor is available or capable of providing the specialized LiveScan maintenance services required by IDOC. No subcontractors with annual contract values of $100,000 or more have been identified for this procurement. The vendor must comply with the State Prompt Payment Act, prevailing wage requirements for service contracts under the Illinois Procurement Code, and all applicable state and federal regulations, security requirements aligned with NIST Special Publication 800-53 Revision 5, and certification requirements. The contract is subject to a $15 Minority Contractor Initiative fee to be deducted from the first check issued to the vendor. The minimum annual maintenance fee for all 36 LiveScan systems is $64,620, with the total contract price being estimated rather than firm, and IDOC is responsible for all hardware repairs or replacements, which shall be quoted on an as-needed basis.