Identity Governance and Administration Software License and Related Services

The Texas Comptroller of Public Accounts (CPA) is issuing a Request for Offers (RFO) for Identity Governance and Administration Software License and Related Services, seeking a comprehensive Software as a Service (SaaS) solution to be hosted in their ServiceNow GovCloud environment. The procurement targets a natively built ServiceNow software solution with specific capabilities including access review, access request, identity lifecycle management, risk management, ticketing, reporting, and separation of duties. The RFO was posted on June 9, 2025, with proposals due by July 9, 2025, at 2:00 p.m. CT, and the initial contract term will run from the award date through August 31, 2026, with potential renewals for up to three additional one-year periods through August 31, 2029. Evaluation of submissions will follow a best value standard, with criteria weighted as 50% compliance with CPA specifications, 20% respondent's past performance and qualifications, and 30% cost. The software must meet TX-RAMP certification requirements and include extensive data safeguarding and security provisions. Respondents are required to submit comprehensive documentation, including conflict of interest statements, nondisclosure agreements, and confidential information acknowledgments.

The procurement is set aside for competitive offers, with no explicit Historically Underutilized Business (HUB) subcontracting goals specified in the provided documentation. However, the accompanying HUB Subcontracting Plan form indicates broader state initiatives to promote equal business opportunities for economically disadvantaged businesses, with statewide HUB goals ranging from 11.2% to 32.9% across different contract types. The procurement encourages prime contractors to engage Texas certified HUB vendors, requiring notification to at least three HUB vendors and two trade organizations before submitting a bid response. While specific budget ranges are not detailed in the provided documents, the procurement will be structured through a subscription license model with pricing to be specified in a mandatory price sheet. The solution is expected to be procured as a comprehensive identity governance and administration platform, designed to streamline identity management, improve access request automation, and simplify compliance and governance activities for the Texas Comptroller of Public Accounts.