Identity and Access Management (IAM) Solution

The City of Lakeland, Florida is soliciting proposals under RFP 2026-RFP-133 for an enterprise Identity and Access Management (IAM) solution, with a non-mandatory pre-proposal meeting on November 3, 2026 and proposals due November 16, 2026 at 3:30 p.m. through the OpenGov e-Procurement Portal. The solicitation identifies no set-asides.

The solution must support approximately 2,500 workforce identities across centralized identity management, Single Sign-On, multi-factor authentication with phishing-resistant FIDO2/WebAuthn capabilities, Joiner-Mover-Leaver automation, conditional access, least-privilege access, and audit logging with a 12-month minimum retention. It must support Criminal Justice Information System (CJIS) requirements and integrate with Microsoft Entra ID, Active Directory, Oracle PeopleSoft HRMS, Microsoft 365, endpoint management platforms, SIEM systems, and internally developed applications. The City currently runs Microsoft Entra ID with P1 licenses broadly deployed and select P2 licenses. Vendors must provide phased, application-by-application migration, hands-on implementation assistance, 24x7 critical support with one-hour P1 response times, administrator training, and post-go-live transition support.

The City's budgetary estimate is $150,000. Proposals must itemize first-year implementation and licensing costs, annual recurring licensing and support costs, and incremental pricing beyond 2,500 identities. The evaluation scorecard requires annual recurring licensing and required support costs not to exceed $150,000.

Proposals are scored on 100 points: Core IAM Functionality and Lifecycle Management (25), Technical Architecture and Integration (20), Security, Governance, and Compliance (20), Implementation, Migration, Training, and Support (15), and Pricing and Overall Value (20). The City may invite top-ranked vendors to a Phase 2 evaluation that includes demonstrations, presentations, and clarification sessions.

Required submittals include a notarized Hold Harmless/Indemnification Agreement, a notarized Human Trafficking Affidavit, IRS Form W-9, Florida Division of Corporations registration documentation, and proof of insurance. Minimum coverage includes $1,000,000 Commercial General Liability, $1,000,000 Business Auto Liability, statutory Workers' Compensation, and $1,000,000 Cyber & Privacy Protection Liability. Written questions are due November 9, 2026 at 5:00 p.m.