Genesys Branded AudioCode 420HD IP Phones, Supplies and Support

The Missouri Office of Administration, Information Technology Services Division (OA-ITSD) has issued a Request for Quote (RFQ) solicitation number 3150020000862 for Genesys Branded AudioCode 420HD IP Phones, supplies, and support services for the State of Missouri and local jurisdictions of Clark County and Jefferson City. The procurement seeks specific Genesys-branded technical equipment, including AudioCode 420HD IP phones, associated power supplies, AudioCodes Element Management System (EMS), and Genesys Care support services to be utilized with their existing Genesys Pure Engage On-Premises Contact Center Solution. The solicitation period was from October 3, 2019, at 2:00 PM GMT to October 10, 2019, at 2:00 PM GMT, with a requested delivery timeline of 15 working days after receipt of a properly executed purchase order. Vendors are required to provide per-unit pricing for IP phones and power supplies, and annual pricing for the management system and support services. The contact for this solicitation is Julie Bussone from OA-ITSD, and payment terms are established at Net 45 Days with Free On Board Destination delivery terms.

The RFQ does not specify any set-aside designations, disadvantaged enterprise requirements, or restrictions on vendor participation, and appears to be open to all qualified vendors. No incumbent vendor information is provided, and the documents do not disclose the current infrastructure details beyond mentioning the existing Genesys Pure Engage On-Premises Contact Center Solution. The solicitation does not provide an estimated total contract value or specific budget range, and the line items are listed with zero quantities, suggesting this may be an indefinite delivery contract where specific quantities will be determined through individual orders. Vendors are solely responsible for ensuring timely submission of their responses, whether submitted online or as a hard copy, and must allow adequate time for potential technical support needs during the submission process. The procurement is designed to support the ongoing technological needs of the Missouri Office of Administration's Information Technology Services Division.