FY27 RT Lawrence Corporation's RTL First annual software maintenance and support

The City of Jacksonville, Florida is soliciting a single-source award to RT Lawrence Corporation for FY27 annual maintenance and support of its RTL First payment-processing software on behalf of the Duval County Tax Collector's Office, with responses due November 20, 2026 at 12:09 p.m. Eastern. Single-source intent is the decision-flipping constraint: the City's justification names RT Lawrence as the sole owner and developer of RTL First and the only supplier authorized to sell, maintain, and support it, and market research by IT Contract Administrator David Klages found no alternate maintenance sources.

Scope covers support for the base license, operations modules for property tax, DMV, and business licenses, process, verification station and supervisor modules, check processing, and imaging services. Imaging includes Mitek Check Intelligence supporting 500,000 checks annually and up to ten Canon CR 150 remote scanners. RTL First is an integral component of the Duval County Tax Collector's enterprise high-speed remittance processing system used for tax billing and collection, automating receipt, digitization, validation, and deposit of paper and electronic payments.

The not-to-exceed amount is $21,403.16 with no sales tax, for service from October 1, 2026 through September 30, 2027. Delivery is to 214 North Hogan Street, 9th Floor, Jacksonville, Florida 32202. RT Lawrence Corporation is the incumbent vendor.

The solicitation opened November 6, 2026 at 12:09 p.m. Eastern and closes November 20, 2026 at 12:09 p.m. Buyer contact is Carmella Spitler (CSpitler@coj.net). Protests of award recommendations must be filed within 48 hours of posting or written notification, and specification protests within 10 business days of posting, both submitted in writing to the City's Chief of Procurement.