FY27-FY29 TeamConnect Premier Enterprise Support

The Illinois Attorney General's Office (IAGO) is issuing a sole source procurement notice for TeamConnect Premier Enterprise Support from Mitratech, identified as BidBuy Reference Number 27-340IAGO-IAGO3-B-52104. This three-year contract will commence on July 1, 2026, and terminate on June 30, 2029, with no renewal options beyond the initial term. The procurement is justified based on three primary factors: equipment and service compatibility, proprietary patent and copyright protections, and software license and maintenance requirements specific to Mitratech's TeamConnect platform. IAGO is seeking continued premium enterprise support services to maintain optimal functionality and performance of its existing TeamConnect system. The total contract value is estimated at $319,009.65 for the three-year period, funded through state appropriated funds with a firm fixed price commitment that guarantees consistent pricing throughout the contract duration. The sole source hearing is scheduled for Friday, May 11, 2026, at 10:00 a.m. at 115 S. LaSalle, 23rd Floor, Conference Room C-1, Chicago, Illinois 60603, and interested parties must submit a written request for public hearing by Friday, May 8, 2026, at 4:00 p.m. to prevent hearing cancellation. Written inquiries should be directed to Eileen Pratt, Director of Operations, at eileen.pratt@ilag.gov or 312-814-3667.

This procurement contains no set-aside designations or restrictions limiting participation to disadvantaged enterprises or specific organizational categories, though the sole source justification establishes Mitratech as the sole capable provider due to the proprietary nature of the TeamConnect platform and its associated support infrastructure. The incumbent vendor for this support contract is Mitratech, the current provider of the TeamConnect Premier Enterprise Support services that IAGO relies upon for ongoing system maintenance and technical assistance. The existing TeamConnect technology infrastructure currently in place at IAGO necessitates the continuation of support services from the original vendor to ensure compatibility, seamless integration, and uninterrupted operational performance. Formal rules of evidence will not apply during the sole source hearing, and written comments submitted in lieu of attendance will receive equal weight as oral testimony; hearings may be recorded for documentation purposes. The Chief Procurement Officer will evaluate testimony presented at the hearing before making a final determination regarding approval of the sole source procurement method.