Florida WINS Customer Portal Solutions

The Florida Department of Commerce (COM) is issuing a Request for Information (RFI) for the FL WINS Customer Portal Solutions project. This procurement seeks information on methods and solutions to discover, recommend, and implement a customer portal and referrals between various workforce development programs across multiple state agencies, including the Department of Children and Families (DCF), Department of Education (DOE), and Local Workforce Development Boards (LWDB). Key requirements include a hybrid integration approach to consolidate and streamline services, empower individuals through a "no-wrong-door" access strategy, provide universal access, and increase accountability through enhanced reporting and analytics. The RFI outlines the need for a customer portal, customer 360 solution, and data hub integration capabilities. Responses are due on October 6, 2023, and the state may conduct oral presentations with vendors during the week of October 16-20, 2023.

This RFI does not specify any set-aside designations or restrictions on the types of organizations that can respond. The procurement appears to be employing a "best of breed" strategy, which may involve one or multiple vendor contracts. No information is provided on incumbent vendors, current contractors, or existing infrastructure and technology that requires integration. The RFI does not include specifics on award values or budget ranges.