24-RFI-001-CM Addendum 2 FINAL.pdf

Ron DeSantis GOVERNOR

J. Alex Kelly SECRETARY

Caldwell Building | 107 E. Madison Street Tallahassee, FL 32399

850.245.7105 | www.FloridaJobs.org | Twitter: @FLACommerce

An equal opportunity employer/program. Auxiliary aids and service are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TTD equipment via the Florida

Relay Service at 711.

DEPARTMENT OF COMMERCE

ADDENDUM NO. 2

SOLICITATION NUMBER: 24-RFI-001-CM

SOLICITATION TITLE: FL WINS Customer Portal Solutions

RESPONSE(S) OPENING DATE: October 6, 2023 @ 3:00 P.M.

ADDENDUM NUMBER: 2

ADDENDUM PURPOSE: Additional Attachment, Calendar of Events, Questions and

Answers

ADDENDUM DATE: 9/27/2023

The enclosed information has been provided for consideration in the preparation of your response to the above-mentioned solicitation.

24-RFI-001-CM, FL WINS Customer Portal Solutions is hereby amended as follows (all changes are highlighted in yellow). All other terms and conditions of the solicitation remain in effect.

CHANGE #1: Schedule IV-B

The attachment, “Schedule IV-B”, has been added as a file to the VIP page. It has also been provided as a link here: https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

CHANGE #2: Calendar of Events

Estimated Calendar of Events Date and

1 Date of Issuance and publication on the Florida Vendor Information Portal (VIP)website at:

https://vendor.myfloridamarketplace.com/search/bids

September 5, 2023

2 Technical Questions regarding this RFI shall be from prospective Respondents.

(NOTE: only email inquiries will be accepted.)

September 14, 2023 by 5:00 p.m.

(Eastern Standard Time)

3 Anticipated posting of FloridaCommerce responses to technical questions to the Florida Vendor Information Portal website (via addendum) at:

https://vendor.myfloridamarketplace.com/search/bids

September 27, 2023 by 5:00 p.m.

(Eastern Standard Time)

4 Responses Due October 6, 2023 by 3:00 p.m.

(Eastern Standard Time)

5 Oral Presentations (if scheduled) October 16-20, 2023 (If applicable) http://www.floridajobs.org/ http://www.twitter/ https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://vendor.myfloridamarketplace.com/search/bids https://vendor.myfloridamarketplace.com/search/bids

SOLICITATION NUMBER 24-RFI-001-CM

ADDENDUM NUMBER 2

September 27, 2023

CHANGE #3: Questions and Answers

Request for Information 24-RFI-001-CM FL WINS Customer Portal Solutions Technical Questions and Answers

The Department’s responses to timely submitted questions are provided below:

Respondent Question Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

1 Page 6, B.3 Specifications

Does the department contemplate the system being a one vendor solution or will they consider multiple contracts with vendors providing specific tools so long as each has open-source capability of interacting with the primary customer portal?

The FL WINS Program will employ a best of breed strategy to build the solution. This could be accomplished through one or multiple vendors and/or contracts.

2 p. 38, Attachment

C, Section 3, Solution

Components

Will there be a separate RFI for the data hub or customer 360 components? Will the data hub and customer 360 components be procured separately?

The purpose of this RFI is for the vendor community to help the program identify potential solutions and inform any future procurement strategies.

3 Is the intention for the portal to collect data from external sources, or to provide a single SSO landing page to other applications?

Both. Please also reference the updated Schedule IV-B for additional information.

4 Are all listed applications using the same SSO provider?

No.

5 Are listed applications running in a cloud, or on prem? If on cloud, which cloud?

In-scope systems and applications run in varied environments from on premise to the state data center to public and government cloud. Please also reference the updated Schedule IV-B for additional information.

6 Page 20 Is there a commitment from all 42 programs to participate?

Workforce Partner Agencies’ in-scope systems and programs are participating.

7 Page 20 Do all 42 programs have the resources and capability to perform data exchanges (API or flat file)?

No.

8 Page 104 Will the vendor or the State own the data hub for the 42 programs?

The state will own the data integration solution. Please reference the updated Schedule IV-B.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

9 Please provide an example of the common intake form.

An example of the common intake form is not available at this time. Please reference the updated Schedule IV-B for additional information. The intention of this RFI is for the vendor community to help identify potential solutions.

10 Will the vendor or the State staff the live chat and support functions?

The intention of this RFI is for the vendor community to identify potential solutions and suggestions that will inform the implementation strategy.

11 Please provide an Architecture diagram.

Available draft architecture diagrams are included in the Target Operating Model and other attachments (and their document references) to this RFI.

12 Does the State have an existing or preferred integration software solution?

No.

13 Section 1.

Executive

Summary; Pg

Question. Does a common data set exist today?

No.

14 Section 1 Executive

Summary; Pg

Question. Will data migration be required?

The intention of this RFI is for the vendor community to identify potential solutions and suggestions that will inform the implementation strategy.

15 RTM REQ-P-

14 &

RTM DH-06

through

RTM DH-13

Question. Do integrations currently exist with external programs and databases? Are they documented and functional

There are limited integrations between the in-scope systems. These ae documented within the RFI attachments.

Please also reference the updated Schedule IV-B for additional information.

16 RTM REQ-P-

Requirement. The portal shall be able to handle increased traffic during peak times as outlined in chapter 282 -

COMMUNICATIONS AND DATA

PROCESSING (Part I, II, III), Title XIX - PUBLIC BUSINESS (Florida Statute) Question. What are the expected number of users both concurrent and total user community?

The requested numbers are currently unknown.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

17 RTM REQ-P-

Requirement. The portal shall display phone numbers and hours of operation for representatives along with the languages they can speak.

Question. What are the number of languages required?

Question. What are the expected languages to be supported by the solution?

The FL WINS solution is required to present and accept information in English, Spanish, and Haitian Creole.

18 IAM Profile Question. Does a Single-Sign On (SSO) system currently exist and if so, will it be utilized for the WINS Program?

No, not at this time. The intention of this RFI is for the vendor community to propose a solution(s) that includes a SSO solution which has been successfully implemented into production. Please also reference the updated Schedule IV-B for additional information.

19 RTM REQ-P-

Requirement. The portal shall have the ability to send and receive notification messages to the customer dashboard, email, and text.

Question. Will communications need to be in the same languages as the portal (English, Spanish and Haitian creole)?

Yes.

20 RTM REQ-P-

Requirement. The portal shall have the functionality to translate to other languages.

Question. Will there be any additional languages for translation other than English, Spanish and Haitian creole?

No.

21 RTM REQ-P-

Requirement. The portal shall have the ability to integrate with the Identity Access Management module.

Question. What software is used for the current Identity Access Management solution?

The intention of this RFI is for the vendor community to propose a solution to include an integrated access management solution which has been successfully implemented into production. Please also reference the updated Schedule IV-B for additional information.

22 RTM REQ-

C360-01

Requirement.

Question. What is the protocol and method for connection to Identity Access system?

Please see question 21.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

23 RTM REQ-

C360-04

Requirement. The agency staff's manager shall be able to view case worker's risk score based on assigned roles.

Question. What data should the solution use to assign customer’s risk score?

The intention of this RFI is for the vendor community to propose a solution(s) that includes a risk score solution which has been successfully implemented into production. Please also reference the updated Schedule IV-B for additional information.

24 RTM REQ-

C360-05

Requirement. The customer 360 portal shall provide agency staff with the customer’s need score which illustrates the customer’s potential risk of falling into severe circumstances such as hunger or homelessness.

Question. What circumstances should the solution analyze for?

The intention of this RFI is for the vendor community to propose a solution(s) that includes a customer need score solution which has been successfully implemented into production. Please also reference the updated Schedule IV- B for additional information.

25 RTM REQ-

DH-06

Requirement. The data hub shall have the ability to connect to the CONNECT system.

Question. What is the protocol and method for connection to CONNECT system?

The intention of this RFI is to have the vendor community help the Program with fact finding to identify a potential solution(s).

Please also reference the updated Schedule IV-B for additional information.

26 RTM REQ-

DH-07

Requirement. The data hub shall have the ability to connect to the VR AWARE system.

Question. What is the protocol and method for connection to VRAWARE system?

Please see question 25.

27 RTM REQ-

DH-08

Requirement. The data hub shall have the ability to connect to the DBS AWARE system.

Question. What is the protocol and method for connection to DBS AWARE system?

Please see question 25.

28 RTM REQ-

DH-09

Requirement. The data hub shall have the ability to connect to the Employ Florida system.

Question. What is the protocol and method for connection to Employ Florida system?

Please see question 25.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

29 RTM REQ-

DH-10

Requirement. The data hub shall have the ability to connect to the ACCESS Shared Service Portal.

Question. What is the protocol and method for connection to ACCESS Shared Service Portal?

Please see question 25.

30 RTM REQ-

DH-11

Requirement. The data hub should have the ability to connect to the Hope FL system.

Question. What is the protocol and method for connection to Hope FL system?

Please see question 25.

31 RTM REQ-

DH-12

Requirement. The data hub should have the ability to connect to the Enhanced Field System.

Question. What is the protocol and method for connection to Enhanced Field System?

Please see question 25.

32 RTM REQ-

DH-13

Requirement. The data hub should have the ability to connect to the Workforce Information Database.

Question. What is the protocol and method for connection to Workforce Information Database?

Please see question 25.

33 Attachment E Is the CRM system mentioned, which automatically saves customer profiles, an existing system, or is the intention for the FL WINS Customer Portal to fulfill this function?

The FL WINS customer portal will fulfill the CRM function.

34 Page 6, B.3 In Section B.3 (Specifications) of the RFI, it mentions the need for data integration capabilities with the ability for an API layer to host or provide a CONTAINER for user interface development in the customer portal solution, allowing communication with existing In- Scope Systems. Could you provide further details about what this “Container” entails and how it ties in the with the common intake form?

A container is a virtualization technology that works with the data integration platform to provide the necessary functions for the API, including but (not limited to):

Routing and transformation of data, Security and encryption, Logging and monitoring, and Integration with the in-scope systems and customer portal.

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

35 Geographic Solutions respectfully requests a 30-day extension to ensure the proper amount of time and attention for the preparation of a thorough response.

The Program is in agreement to extend the response deadline from October 2, 2023, to October 6, 2023, at 3:00pm.

36 Page 2. A.5 Calendar of

Events

Will the State extend the due date by 3 weeks to allow for the most comprehensive responses?

Please see question 35.

37 p. 102, RTM

REQ-P-28

Requirement: The portal content shall be available in English, Spanish and Haitian creole.

Does this imply that any content from the hub needs to be translated into any of these languages? If so, does the State anticipate the vendor will include translation services as part of the implementation?

Does this imply that the customer can submit content in any of these languages for the storage in the hub?

The FL WINS solution is required to present and accept information in English, Spanish, and Haitian Creole.

38 Page 2, Section A

Calendar of Events

How much notice should the vendor anticipate if the vendor is invited for oral presentations?

Vendor demonstrations are anticipated to be conducted the week of October 16th through October 20th and will be requested no later than October 12th through October 13th.

39 Pages 81-84 and RTM

There is a discrepancy in the Capabilities for each of the Components between p.81 and pp.82-84 and the RTM.

The following Capabilities are in the RTM but not shown on the respective pages in the RFP:

• For Customer Portal:

Infrastructure, Modularity, Security, and Usability are not shown on p.81 or p.82.

• For Customer 360: Modularity is not shown on p.81 or p.83

• For Data Hub: Business Intelligence and Analytics is not shown on p.81. Data Protection, Network and Endpoint Protection, and

Reponses to this RFI should address the requirements listed in the RFI. Any discrepancies are unintentional.

The attached Target Operating Model (TOM) and its supporting data was the first iteration of a final TOM. This includes the Requirements Traceability Matrix (RTM). A final approved TOM will be attached to the future procurement of the FL WINS solution. No functionality was intentionally excluded, and it should have been listed in their respective locations through the TOM.

Customer Portal – Infrastructure, Modularity, Security, and Usability are required.

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

Identity and Access Management are not shown on p. 81 but are shown on p.84.

Were these items intentionally excluded for some reason or is this discrepancy unintentional and they should be listed on all relevant pages?

Customer 360 – Modularity is required.

Data Integrated solution – Business Intelligence and Analytics, Data protection, Network and Endpoint Protection, and Identity and Access Management are required.

40 General Can the State provide any details (e.g., percentages, dollar amounts, etc.) around what has been budgeted for the customer portal and/or data hub?

The FL WINS Program has been appropriated $240 million for all of the projects that are included in the Workforce System Integration initiative.

41 Page 41 Recommendations Engine:

Analytics driven suggestion of additional services and next best actions for individuals.

Customer 360 Solution Components includes a Recommendations Engine capability that discusses analytics driven suggestion of additional services but doesn’t appear to have a corresponding requirement in the RTM. Is the definition of the recommendation algorithm anticipated to be in-scope for the vendor implementing the Customer 360?

Yes.

42 General What is geo proximate for ADA? The intention of this RFI is to have the vendor community help the Program with fact finding to identify a potential solution(s). Please see the updated Schedule IV-B for additional information.

43 PDF p 38, Att C TOM p. 26

Is a virtual assistant voice response or chat only?

The intention of this RFI is for the vendor community to propose a solution(s) which could include voice or chat response that has been successfully implemented into production. Please also reference the updated Schedule IV- B for additional information.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

44 PDF p 40, Att C TOM p. 28

What regions are required or prohibited for the data disaster recovery?

The intention of this RFI is for the vendor community to propose a solution(s) that has been successfully implemented into production. However, the data must be stored within the continental United States.

45 PDF p 40, Att C TOM p. 28

What data security are for the Data Hub? (HIPAA, PII, Financial)?

Security requirements for the data integration solution must meet or exceed the confidentiality and security requirements for the Workforce Partner programs, which include, but are not limited to, Reemployment Assistance, WIOA, SNAP, TANF, Apprenticeship, Vocational Rehabilitation, and Adult Education. Please also reference the updated Schedule IV-B for additional information.

46 PDF p 38, Att C TOM p. 26

Is MDM for all existing case management required?

All in-scope systems must have the ability to communicate with the data integration solution.

47 General What are the cyber security standards for the Existing Case Management (NIST, etc.)

Please see question 45.

48 PDF p 40, Att C TOM p 28

Please provide additional information on anticipated use cases for data mining and machine learning capabilities.

The intention of this RFI is for the vendor community to identify potential solutions and suggestions that will inform the implementation strategy. Please also reference the updated Schedule IV-B for additional information

49 8, B.10 Please confirm this RFI response is due via email as section B.10 indicates it is due via email but also lists a physical address.

The responses are due via email to FloridaCommerce’s purchasing office.

Email must be sent to floridacommerce.purchasing@commerc e.fl.gov and Christopher.Melkun@commerce.fl.gov.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 mailto:floridacommerce.purchasing@commerce.fl.gov mailto:floridacommerce.purchasing@commerce.fl.gov mailto:Christopher.Melkun@commerce.fl.gov

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

50 Page 6, Section B.3

Specifications

RFI Scope We did not find an explicit reference to the Customer360 or the Data Hub in the body of the RFI (just the Appendices).

Additionally, there is no mention of a new data or analytics platform mentioned in Section B.3 Specifications. To clarify, is FloridaCommerce seeking an RFI response that only addresses the Customer Portal OR the complete envisioned FL WINS Solution (“the Solution”) inclusive of the Customer 360 and Data Hub?

The intention of this RFI is to allow the vendor community to propose a solution(s) that has been successfully put into production and includes supporting the requirements outlined in the RFI. Please also see the updated Schedule IV-B for additional information.

51 Page 6, Section B.3

Specifications

Analysis of In-Scope Integrations The RFI “seeks potential solution(s) capable of connecting data that is not moved around but is accessible through innovative technology methods that can communicate in and with multiple case management environments (within the In-Scope Systems).”

Has FloridaCommerce established that all the capabilities it would like to expose in the new portal are available via APIs in the In-Scope Systems? Or does that analysis still need to be performed for all intended partners (e.g., 50+ Technical Centers/Colleges)?

If specific API capabilities are missing for In-Scope Systems, would FloridaCommerce and its contractors pursue building these APIs on its own or would these functions be excluded from the new portal?

No. The analysis must be completed/verified with existing in-scope systems by the vendor. The vendor is responsible for providing any published APIs, ESB, or approved data integration layer(s) so in-scope systems may communicate with the FL WINS system.

52 Page 8, Section B.7

Instructions to Respondents,

2. Details

Support & Maintenance The RFI asks for “Maintenance and Operations Plans currently in use to support the solution and/or product”.

How does FloridaCommerce and the FL WINS program expect to support and enhance the FL WINS solution (“the Solution”) long term?

The staffing model has not been designed, but the state will either staff or fund the operations and maintenance functions for FL WINS. Responses should include samples of existing Support & Maintenance plans for the proposed solution(s) which meet the requirements and are currently in production.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

Will operations and enhancement be performed by an internal IT team or does FloridaCommerce intend to engage contractors for operational maintenance, support, and long-term enhancements?

Is there a preference for internal capability building OR outsourcing to a vendor partner?

What size internal support team does the FL WINS desire or anticipate maintaining to support the Solution whether contracted to an M&O vendor or not?

53 Page 8, Section B.7

Instructions to Respondents,

2. Details

Solution Architecture Cost Implications Does FloridaCommerce have long-term targets for operational expenses for the Solution beyond 2026 that should be considered as part of the design?

No.

54 Page 5, Section B.2 Background

Implementation Partnership The RFI states “The FL WINS Program has three active projects supported by two workgroups.”

How many resources (both internal and contractors) has FloridaCommerce and other partners (e.g., DOE, DCF, etc.)

allocated to each of the various projects and workgroups?

• Workforce Integration Management (WIM) project?

• Transformational Change Management project?

• Business Process Reengineering project?

• Legal & Policy workgroup?

• IT Shared Services workgroup?

• Others?

In general, what level of participation is expected from state provided resources (e.g., Dedicated Full-Time, Dedicated Part-Time (x%), Ad-Hoc)?

The FL WINS program has a robust 3-tier governance structure that promotes Workforce Partner Agency participation and collaboration at every level. The program is designed to be vendor led on the solution(s). Pease reference the updated Schedule IV-B for additional information.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

55 Page 6, Section B.3

Specifications

Leveraging Enterprise Solutions/Standards The RFI states “The proposed architecture and technical stack components should include, but are not limited to:

• Microservice Based Architecture

• Enterprise Service Bus (ESB)

• Messaging Broker

• Multifactor Authentication

(MFA)

• Business Rules Engine

(BRE)

• Workflow Management

• Document Management

• Master Data Management and interoperability”

Does FloridaCommerce prefer leveraging existing solutions where possible OR is there a desire to procure new components specifically for FL WINS?

For example, is there an enterprise standard content management system (CMS) for current web site content? Would there be a preference to leverage the existing CMS to manage content in the new Customer Portal? Another example would be IAM/SSO?

The intention of this RFI is for the vendor community to identify potential solutions and suggestions that will inform the implementation strategy. Please reference the updated Schedule IV-B.

56 Page 6, Section B.3

Specifications

Compliance Regimes Given the integrated nature of the Solution, which compliance regimes apply to the in-scope systems and which apply to the Customer Portal (e.g., MARS-E 2.2? Social Security Administration (SSA)? PCI, Etc.?)

Please see question 45.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

57 Page 12, Attachment B

In-Scope Systems

In-Scope System Modernization Three (3) of the In-scope systems are being modernized currently or in the process of being modernized. Are the timelines for the completion of these modernization initiatives available? This information will be helpful while defining the Implementation roadmap for the initiative.

Not at this time.

58 Page 12, Attachment B

In-Scope Systems

In-Scope System Clarity The “Apprenticeship” and “General Adult Education” systems have a description of “N/A at this time.”

What does that mean? For example, are they new systems coming online OR are they being decommissioned? Are they still being considered for In-scope?

In-scope programs (Apprenticeship and Adult Education) currently do not have a solution. However, the intent is to incorporate all identified Programs into the FL WINS future state solution.

Please also reference the updated Schedule IV-B for additional information.

59 Page 4-5, B.2 Background

Implementation Methodology Does FloridaCommerce desire to build and deploy functionality of the Solution iteratively and incrementally? Are there business, procurement, or statutory constraints that require a singular deployment of all features?

If an iterative and incremental approach has been contemplated, has FloridaCommerce identified a prioritized order of components and features for release?

FloridaCommerce is looking for the vendor to provide a proven methodology to fully implement a solution(s). Please see the RFI attachments and the updated Schedule IV-B for more information relating to in-scope systems that are currently integrated.

60 Page 4-5, B.2 Background

Program Impact & Success Does FloridaCommerce have a defined set of metrics relating to education, training, and job opportunities to measure the impact of this program after it is rolled out to all Floridians?

Please reference the updated Schedule IV-B for an outline of realization and success criteria.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

61 SECTION 4:

VALIDATED

INTERNAL

PERSONAS

AND

TO-BE

JOURNEYS,

p 60-75

This RFI is primarily about the Customer Portal. Is the State also looking for information about the Customer 360 Portal or Data Hub?

The intention of this RFI is to allow the vendor community to propose a solution(s) that would include support for all requirements by their solution which has been used to successfully implement their proposed solution into production. See updated Schedule IV-B for additional information.

62 Due date Many of the vendors that will be responding to this are at NASWA all week this week. To ensure Florida gets the best responses, would you consider delaying the due date by one week?

Please see question 35.

63 How many users do you expect to have for this solution? How many professionals? How many customers?

The requested numbers are currently unknown.

64 Can you provide more information about your expectations for integrations with other systems and data sources and integrations? Any of the following would be helpful for accurate scoping: number of integrations, methods of integrating (e.g., API, CSV upload), uni- or bi-directional, expected frequency of updates.

The intention of this RFI is to allow the vendor community to propose a data integration solution capable of supporting the needs of the customer portal in real-time. Please also reference the updated Schedule IV-B for additional information.

65 Are you open to proposed changes to the architecture listed?

The intention of this RFI is to allow the vendor community to propose a solution architecture that has been used to successfully implement their proposed solution into production. Additionally, please reference the updated Schedule

IV-B.

66 Are you open to a consortia of vendors to ensure best of breed, or do you prefer a single vendor offering? If a consortia, can you share any preferences you have for where those roles and responsibilities would intersect?

The FL WINS Program will employ a best of breed strategy to build the solution. This could be accomplished through one or many vendors and/or contracts. The intention of this RFI is to allow the vendor community to propose their solution(s) implementation strategies which have been used to successfully implement their proposed solution into production. Additionally, please reference the updated Schedule

IV-B.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

Number*

RFP Page Number, Section Number, Subsection Reference*

Question* Answers

67 Pg. 6, Section B – B3, Introduction and purpose

Given the mention of real-time communication capabilities, could you provide more details on the expected volume, frequency of these communications, and anticipated peak user loads for the portal?

The requested numbers are currently unknown. However, the intention of this RFI is to allow the vendor community to propose real-time communication solution(s) capabilities that have been successfully implemented into or designed for production. Please reference the updated Schedule IV-B.

68 Pg. 6, Section B – B3, Introduction and purpose

Could you provide more specific details or examples of the types of data that will be exchanged between the In-Scope Systems?

All examples have not been identified within all of the in-scope systems.

However, a few examples of information that will need to be exchanged are .pdf, .docx files, and common data elements (first/last name, date of birth, mailing addresses, etc.). The purpose of the RFI is to allow the vendor community to propose a solution(s) for data integration capabilities which have been used to successfully implement their proposed solution into production. Additionally, please reference the updated Schedule

IV-B.

69 Pg.

22,Section 1, TOM

Objective and

Approach

Will the portal need to support any specific preexisting third-party integrations or plugins not defined within the requirements?

The team is working to identify and gather preexisting third-party integrations, and this inventory should be available at a later date. The entire scope of the preexisting or third-party integrations is unknown at this time.

70 Pg. 4, Section B – B.1, Introduction and purpose

Are there restrictions on using any LLM platforms for customer service, data processing, communication, and other related services?

The intention of this RFI is for the vendor community to propose a solution(s) which could include available platforms that have been successfully implemented into production. At a minimum, the solution must meet or exceed the legal requirements for the Workforce Partner programs.

71 Pg. 20, Section 1, Executive Summary

How frequently is content (like program/agency details) expected to change, and who will be responsible for updating this content?

Often. Workforce Partner Agency staff will be the party primarily responsible for updating content within the in-scope systems. The FL WINS Maintenance and Operations team will maintain the FL WINS solution once in production.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

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Question* Answers

72 Pg. 102, Attachment

D, Requirement Traceability Matrix (Req.

19)

What mechanisms are in place for regular security audits, vulnerability assessments, and penetration testing of in-scope integrated systems?

This is out of scope for this RFI.

73 Pg. 103, Attachment

D, Requirement Traceability Matrix (Req.

56)

Given the need for career aptitude testing, does WINS have an existing relationship or this a consideration for additional development?

The intention of this RFI is for the vendor community to propose a solution(s) that should include all requirements outlined within the RFI.

74 Pg. 6, Section B – B3, Specifications

What existing technology platform licenses (i.e. CRM, data platforms, content management system, cloud hosting and storage, etc.)

that are relevant to this workstream is the department presently using?

The intention of this RFI is for the vendor community to propose a solution(s) that should include all required licenses, types, amounts, options, etc. to successfully implement the proposed solution into production. Additionally, please reference the updated Schedule IV-B for additional information.

75 General For the three active Florida WINS projects and two work groups, are there outside consultants supporting your organization? If yes, can they submit a response or respond to the final RFP on this same project?

Any vendor may submit a response to any FloridaCommerce procurement.

FloridaCommerce will follow the requirements of section 287.057, Florida Statutes, for this and all future procurements, to avoid, neutralize, or mitigate significant potential organizational conflicts of interest before a contract is awarded.

76 Attachment B, In reference to the DCF Agency Access (SSP) and DOE VR-Aware Systems, what stage of the modernization process are they in?

Partner Agency modernization efforts are either all within a multi-year effort or they have not begun. Reference the updated Schedule IV-B for additional timeline information.

77 Attachment B, For the in-scope systems and their planned integrations, do they all have industry standard APIs to facilitate connectivity? If not, what systems require a custom-built integration capability?

The intention of this RFI is for the vendor community to propose their solution’s capabilities that have been successfully implemented into current production or recent the solution into production.

Additionally, please reference the updated Schedule IV-B for additional information.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

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78 Section 1:

Executive

Summary and Introduction, With the vision of the TOM to streamline customer experiences with three (3) workforce partner agencies, do you envision a single Project decision maker that we will work with? Or, will we need to work with each of the workforce agencies to navigate the building of the portal?

The Program has a robust 3-tier governance structure that promotes Workforce Partner Agency participation and collaboration at every level. Please reference the updated Schedule IV-B for additional information.

79 Section 3, Validated External

Personas and to-bo

Journeys, Referencing the Existing Case Management Solutions, will any/all associated customer documents and attachments be uploaded to a common document repository? Or will those documents be uploaded to the relevant case management solution in the existing systems?

Both the FL WINS solution and, where applicable, Partner Agency in-scope systems will allow a customer to upload supporting documentation. All systems must have the ability to communicate the addition of a supporting document type(s) into in-scope systems to be used as potential supporting documentation for other state or federal benefits provided throughout all other in-scope systems. Potential solutions should be included in responses to this RFI.

80 RTM, REQ-P-

Do you prefer an on-premise cloud solution or a SAS solution by the selected vendor?

Pursuant to Florida’s Cloud First Initiative, the FL WINS solution will be cloud-based.

81 RTM, REQ-P-

Is there a preferred low code platform?

The intention of this RFI is for the vendor community to propose a solution to successfully implement the proposed solution into production. Additionally, please reference the updated Schedule IV-B for additional information.

82 RTM, REQ-P-

Is there a single CTI service? If so, what is the service? Or what are the multiple services?

The intention of this RFI is for the vendor community to propose a solution(s) to successfully implement the proposed solution into production. Additionally, please reference the updated Schedule IV-B for additional information.

83 RTM REQ-P-

Which existing system contains information on support groups? Or is this a to-be-developed capability?

The intention of this RFI is for the vendor community to propose a solution(s) to successfully implement the proposed solution into production. Additionally, please reference the updated Schedule IV-B for additional information.

84 General How important is it for FL Commerce to own the IP of this portal?

FloridaCommerce must own the IP pursuant to section 287.0571, Florida Statutes.

85 General How many external users are expected?

The requested numbers are currently unknown.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

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Question* Answers

86 General How many internal users are expected?

The requested numbers are currently unknown.

87 RFI –

Attachment B

In-Scope Systems | RFI

– TOM In- Scope

Programs Overview

Is the expectation that the proposed solution will be limited to Attachment B in scope systems OR is there potential for inclusion of additional systems related to In Scope programs noted in the TOM. If so, can additional detail be provided on the timeline and decision process for their potential inclusion?

The Program Please reference the updated Schedule IV-B for additional information.

88 RFI Page 2, A.5, 4

Responses Due

We respectfully request an extension of the RFI Response Due Date to October 5, 2023, to allow sufficient time to reflect upon responses to questions regarding the potential solution.

Please see question 35.

89 RFI Page 2, A.5, 5 Oral

Presentations

We respectfully request an extension of the Oral Presentations to the week of October 16-20, 2023, to allow sufficient time to prepare for potential solution demonstrations.

Please see question 38.

90 Page 12 – Attachment B

Some in-scope systems do not indicate an underlying technology

(ACCESS(SSP), DBS-AWARE,

EMOP). Can that be specified?

The in-scope systems are required to properly and accurately ingest the data sent through the established data layer by the FL WINS solution(s). The partner agencies and in-scope systems are also responsible for providing required data through the established data layer to FL WINS. Please reference the updated Schedule IV-B.

91 Page 12 – Attachment B

Some in-scope systems’ descriptions is “N/A at this time” (Apprenticeship, General Adult Education). Can that be made available? Or are they out of scope?

These in-scope programs do not have a current solution. However, the intent is to incorporate these programs into the FL WINS future state solution. Additionally, please reference the updated Schedule IV-B for more information.

https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0 https://www.floridajobs.org/docs/default-source/office-of-the-inspector-general/schedule-iv-b-workforce-systems-final--9-19-23.pdf?sfvrsn=d6f95ab0_0

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RFP Page Number, Section Number, Subsection Reference*

Question* Answers

92 RFI B.2

BACKGROU

ND |

Feasibility

Study Phase 4 Report - Common- Application

Data Groups

– Pg 90

Outside of the Common- Application Data Groups referenced in this table, is there any additional data expected to be stored within Data Hub solution and become the source of truth for that data? If so, please elaborate.

The Program has moved from a data hub solution since the feasibility study and is now exploring a federated data solution. Vendors should propose this in their solution and any other highly recommended optional data solutions which have been implemented into production previously to support the requirements of the FL WINS system.

Additionally, please reference the updated Schedule IV-B.

93 Page 6 - Specification

Is there any existing repository housing the mapped business processes that are required to be used for the new solution?

Available information is listed in the Target Operating Model, attachments to this RFI and the Schedule IV-B.

94 Page 6 – Specification

What are the available Integration tools the Department is using today?

The intention of this RFI is for the vendor community to propose a solution(s) to successfully implement the proposed solution into production. Additionally, please reference the updated Schedule IV-B for additional information.

95 Page 6 - Specification

Is there a current data warehouse integrating the data from all the systems in scope?

No.

Page 6 - Specification

What cloud vendors does the Department currently use or plan to use as part of the strategic guidelines?

In-scope systems and applications run in varied environments from on premise to the state data center to public and government cloud. Pursuant to Florida’s Cloud First Initiative, the FL WINS solution will be cloud-based.

Page 12 – In-scope systems

Are there any pre-approved back end or API access to the systems in-scope knowing that the systems are owned by different departments?

No. Please reference the REACH Act and updated Schedule IV-B for additional information.

N/A Is the Department amenable to an additional round of questions to allow for vendors to absorb initial responses and request clarification?

No

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