FC0003431-DELL-Add Warranty Coverage – 23 Existing Devices

The Maryland Department of Information Technology is soliciting proposals for extended warranty coverage on 23 existing Dell laptop devices under Purchase Order Request for Proposals FC0003431, with proposals due September 28, 2026 at 10:00 a.m. EST. This is a Small Business Reserve procurement limited to certified small business vendors meeting Maryland State Finance and Procurement Article requirements.

Only Master Contractors currently awarded under the Desktop Laptop and Tablet 2015 Master Contract (BPO #060B5400007) are eligible to bid. Awardees must be authorized Dell resellers and may submit a Letter of Authorization from the manufacturer with their proposal.

The scope covers Dell ProSupport Plus extended warranty coverage for five PB13250 laptops and eighteen PB16250 laptops. Coverage includes Next Business Day Onsite service, Keep Your Hard Drive protection, 7x24 Technical Support, and Accidental Damage Service. Warranty terms vary by device, with start dates of August 11, 2026 and end dates ranging from June 30, 2027 to July 28, 2028. Place of performance is the Department of Information Technology at 100 Community Place, Crownsville, Maryland.

Evaluation criteria emphasize the Master Contractor's ability to provide requested equipment and services, authorization status from Dell, submission of current MSRP documentation, completion of a Mercury Affidavit if applicable, and price competitiveness. Proposed pricing must remain valid for at least 30 days following the bid due date. Written questions are due September 23, 2026 at 10:00 a.m. EST to Keisha Clarke at keisha.clarke@maryland.gov. Invoices must be submitted within 10 days of delivery to doitfiscal.invoiceservice@maryland.gov with proof of delivery and serial numbers. Awardees must provide estimated ship dates and lead times for all items.