Fare Collection System

The City of Green Bay Metro is soliciting proposals for a comprehensive Fare Collection System (FCS) to replace their aging Genfare Odyssey fareboxes across five municipalities in the Green Bay area. The procurement seeks a modern, account-based, Software-as-a-Service cloud-hosted system that supports fixed-route, paratransit, and on-demand transit services for their 31 buses and 12 additional contracted vehicles. Required system capabilities include mobile ticketing, reloadable smart cards, multiple point-of-sale locations, stored-value accounts, fare capping, and centralized management and reporting functions. Proposals are due by January 15, 2026, at 2:00 PM Central Standard Time, with vendor questions accepted until December 12, 2025, and potential addenda to be posted by December 19, 2025. The city plans to conduct interviews and presentations with selected candidates during the week of February 2, 2026, with a contract award recommendation to the GBM Transit Commission on February 18, 2026.

The procurement is open to qualified vendors who can meet comprehensive federal and local requirements, including Federal Transit Administration (FTA) compliance under 2 CFR 200, with specific mandates such as Buy America provisions for equipment purchases over $150,000 and prevailing wage standards. Contractors must maintain substantial insurance coverage, including $1,000,000 in general liability, $1,000,000 in business automobile coverage, and workers compensation meeting Wisconsin statutory requirements. The contract will be a five-year term with an all-inclusive, not-to-exceed fixed fee structure covering capital costs, licensing, installation, operational expenses, and ongoing support. While no specific set-aside designations were mentioned, vendors must provide PCI-DSS certified hosting, comprehensive system security, fraud prevention, disaster recovery planning, and 24/7 technical support. The payment structure is proposed as 15% upon plan approval, 35% at system go-live, and 50% upon final acceptance, with the total system value dependent on the proposed solution's comprehensive cost proposal.