EXT HSA | RFP 1269 Senior Accompaniment Services

City and County of San Francisco Human Services Agency is soliciting proposals under RFP 1269 for Senior Accompaniment Services, with a pre-proposal conference on November 5, 2026 at 11:00 a.m. via Microsoft Teams and proposals due December 10, 2026 at 3:00 p.m. PT. Only nonprofit organizations with 501(c)(3) status are eligible to respond, and proposers must demonstrate three years of experience providing similar services to the target population.

The scope covers accompaniment for older adults aged 60 and older and adults with disabilities aged 18 to 59 who need escort in the community due to safety concerns, including medical and dental visits, banking, grocery shopping, and other necessary errands. Data handling falls under Appendix J, which requires FIPS 140-2 device encryption, multi-factor authentication, a NIST Cybersecurity Framework-aligned privacy and security program, breach notification to SFHSA within 48 hours of discovery, and no transfer of City data outside U.S. borders. Reporting runs through the SF DAS GetCare system with monthly service tracking and annual client satisfaction surveys. Proposers must also meet the 2024 Disability Checklist, covering physical accessibility and inclusion practices such as American Sign Language and accommodations for deaf and hard of hearing clients. Organizations that are not current City-certified vendors must certify within ten days of notice of award. Required insurance includes commercial general liability of $1,000,000 per occurrence and $2,000,000 aggregate, professional liability of $1,000,000, and cyber and privacy liability of $2,000,000 per claim.

Evaluation covers Organizational Capacity (40 points), Program Approach (35 points), and Fiscal Capacity (25 points), plus Minimum Qualifications. Budgets must justify staffing, operating, and capital costs as reasonable and competitive, and proposers must show the ability to leverage in-kind and external funding.

The total estimated annual funding is approximately $761,148 from local funds, with the award amount subject to the number of responsive proposals and department funding availability. The anticipated four-year grant term runs July 1, 2027 through June 30, 2031, subject to annual availability of funds and satisfactory performance, with a possible extension of up to three months for service transition. Awardees receive Cost of Doing Business escalators as approved by the City Budget and indexed by the Controller's Office.

Written questions are due November 10, 2026 at 3:00 p.m. PT. The tentative notice of award is December 30, 2026, with services commencing July 1, 2027.