Expression of Interest - EOI - Call for Arbitrators SCA/HIC

This Expression of Interest (EOI) is issued by the Commonwealth of Massachusetts Office of Consumer Affairs and Business Regulation (OCABR) to establish a list of approved arbitrators that will be available to arbitrate disputes between consumers and registered contractors and subcontractors, as specified under M.G.L. c. 142A and 201 CMR 14.00. OCABR will oversee the general management of residential contracting arbitration cases, including appointing arbitrators, administering trainings, and providing support throughout the arbitration process. Eligible respondents must have a minimum of 3 years of legal experience, demonstrated ability in dispute resolution, and the capacity to record and submit audible hearing recordings. Selected arbitrators will be responsible for hosting hearings, ensuring a fair and impartial process, and issuing typed decisions within 14 business days. The estimated term of availability under this EOI is approximately 1 year, with the option to remain on the approved list based on satisfactory performance. Respondents must submit a cover letter, resume, geographic availability, and estimated annual case capacity. Selection does not guarantee any minimum number of cases.

This EOI is open to all qualified individuals and does not include any set-aside designations or restrictions on the types of organizations that can respond. The Commonwealth of Massachusetts has not provided any information on incumbent vendors or current contractors, nor any existing infrastructure or technology that requires integration. The Commonwealth has also not specified any award values or budget ranges for this procurement.