Arbitrator Services for Lemon Law Arbitration Program starting FY24

This state and local contracting opportunity is for Arbitrator Services for the Lemon Law Arbitration Program in the Commonwealth of Massachusetts, starting in fiscal year 2024. The Office of Consumer Affairs and Business Regulation (OCABR) is seeking to establish a pool of pre-qualified arbitrators to independently hear and render decisions for consumer disputes arising from defective new and used motor vehicles under the state's Used Car Warranty Law and New Car Lemon Law. Qualified arbitrators must have relevant experience, demonstrate impartiality, and comply with the procedures outlined in 201 CMR 11.00. The initial contract duration is 3 years, with two optional 3-year renewal periods, for a total maximum of 9 years. Arbitrators will be compensated $150 per arbitration hearing, which should last no more than 2 hours. Responses must include a cover letter, resume, geographic availability, and estimated annual case capacity. The procurement is using a "rolling enrollment" process, where new responses can be submitted at any time during the life of the contract and will be evaluated quarterly.

The Request for Response (RFR) indicates that the target number of contractors is 8, with a maximum of up to 12. The procurement is subject to the Commonwealth's Small Business Purchasing Program (SBPP) and Environmentally Preferable Products (EPP) requirements. No specific incumbent vendors or budget information is provided in the available documentation.