Enterprise Wide Content Management Request for Information

The City of Pittsburgh is conducting a Request for Information (RFI) for an Enterprise Wide Content Management System, seeking a comprehensive cloud-based solution to manage documents and physical records across over 20 municipal departments. The procurement aims to implement a unified digital platform that can capture, store, preserve, and deliver information with robust workflow automation capabilities. Key deliverables include software licenses, support services, systems analysis, development, implementation, training, and ongoing technical assistance. The RFI specifically requires a solution that can handle diverse document types including PDFs, Word documents, Excel spreadsheets, images, videos, CAD drawings, and body-worn camera footage, with an estimated data migration volume of approximately 5TB across departments. The procurement covers jurisdictions in Allegheny County and targets a cloud-based system that can standardize document management processes across municipal operations. The RFI was posted on February 19, 2025, with a response due date of June 23, 2023, indicating an expedited procurement timeline for interested vendors.

While no specific set-aside designations were explicitly mentioned, the RFI emphasizes stringent technical and security requirements that will likely limit vendor participation. The system must comply with critical standards including CJIS Security Policy, ISO/IEC 27001, and demonstrate 99.99% system uptime with data hosted within the continental United States. The city currently utilizes Microsoft 365 licenses, suggesting potential integration requirements with existing technology infrastructure. No specific budget range was disclosed in the provided documentation, but the comprehensive nature of the RFI indicates a significant enterprise-level investment. The procurement seeks a vendor capable of delivering a highly secure, flexible, and configurable content management solution that can be primarily managed by internal city resources, with an emphasis on advanced search functionalities, workflow management, electronic forms processing, document versioning, and comprehensive audit logging capabilities.