Employee engagement survey

The South Carolina Department of Revenue (SCDOR) has issued an Invitation for Bid for an independent employee engagement surveying and assessment solution for its workforce of approximately 750 staff and contractors. The procurement seeks a secure web-based surveying platform capable of measuring employee engagement across five categorical assessments: Culture of Engagement, Motivating and Relating, Strategic Alignment, Managing Execution, and an overall engagement score. The solution must provide a comprehensive dashboard with interactive analytics, action planning modules, industry benchmarking capabilities, AI-driven analysis, and customizable reporting with advanced filtering capabilities. Vendors must deploy a fully operational survey platform within 30 days of purchase order issuance and host the entire solution with strict data security requirements, including FIPS-approved encryption, NIST 800-53 Moderate standards, and compliance with data protection guidelines. Key submission deadlines include a November 10, 2025 deadline for questions and a November 20, 2025 bid submission deadline at 2:30 PM, with award notification scheduled for November 21, 2025. The contract term is anticipated to run from January 1, 2026, through December 31, 2028, with options for automatic annual renewal.

The solicitation is open to both commercial off-the-shelf and custom-built solutions, with no specific set-aside designations for disadvantaged enterprises mentioned. An incumbent vendor currently providing employee engagement survey services is permitted to participate in the procurement. The preferred hosting environment is Azure GCC High, though cloud and on-premises options are acceptable, with the critical requirement that all data must remain within the United States and offshore access is strictly prohibited. No specific budget range or contract value was disclosed in the documents. Vendors must be registered with the state, provide certification regarding independent price determination and debarment status, and comply with drug-free workplace requirements. Nonresident contractors should be aware of South Carolina's 2% withholding requirement on service payments, and in-state vendor preferences may be available under Section 11-35-1524 of the South Carolina Code of Laws. The award will be made to the lowest responsible and responsive bidder, with all pricing required to be fixed for the entire contract duration.