Emergency Notice - Nursing Home Monitoring

The Illinois Department of Public Health, Office of Healthcare Regulation is executing an emergency purchase with Certisurv, LLC for clinical monitoring and survey services at long-term care facilities and Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF IID) identified as high risk, with the contract signed on the earliest applicable date and services continuing until stabilization of identified conditions.

This is a sole-source emergency procurement. The Department determined that no active state contract could meet the full scope of required services. Certisurv, LLC, located at 535 West Jefferson Street, Springfield, Illinois, was selected based on its ability to rapidly scale operations, provide sufficient qualified clinical personnel, and initiate services without delay. The Department noted that the vendor had recently completed similar work following open bidding and offers pricing in line with industry standards.

The scope encompasses unannounced on-site monitoring visits and complaint or incident investigations at facilities during evenings, overnight hours, and weekends; observing facility operations; reviewing facility and resident records; completing overdue complaint and incident surveys; documenting areas of noncompliance; immediately notifying the Department of conditions posing risk to residents; and submitting written monitoring and survey reports within 24 hours of each visit.

The Department estimates a need for approximately 960 total monitoring and survey workdays across multiple program areas during the initial 90-day emergency period, requiring concurrent deployment of multiple monitoring teams statewide. The total estimated expenditure is $2,764,800, funded through State Appropriated Funds. The Department affirmed that the emergency purchase was made with as much competition as practicable under the circumstances. While the magnitude and urgency of requirements did not allow sufficient time to conduct broader outreach or establish subcontracting arrangements with Business Enterprise Program certified vendors, best efforts were utilized to include such certified contractors.