Electronic Benefits Transfer (EBT) Services - Department of Social Services

The State of Missouri Department of Social Services has issued a Request for Proposal (RFP) numbered RFPT30034902101072 for Electronic Benefits Transfer (EBT) Services, specifically targeting Clark County. The procurement seeks a comprehensive EBT services provider to manage and operate the state's welfare benefits distribution system for a five-year contract period. Key deliverables include EBT card production, graphics, and personalization; transaction processing for ATM and point-of-sale cash withdrawals; maintenance of cardholder and merchant call centers; file format management; and voucher processing. The RFP requires vendors to submit detailed technical proposals with multiple exhibits (Exhibits A through J), including pricing pages and comprehensive documentation of technical capabilities. The solicitation was posted on December 31, 2020, with a firm response deadline of April 23, 2021, at 2:00 PM CDT. Vendors must submit proposals electronically through the MissouriBUYS system or via hard copy to the Division of Purchasing, and must thoroughly review all attachments covering transaction volumes, technical specifications, and evaluation criteria.

The RFP does not specify any set-aside designations or restrictions on vendor participation, indicating the solicitation is open to all qualified vendors. No information is provided about the current incumbent contractor or existing EBT infrastructure. The payment terms are established at Net 45 days, with delivery specified as Free On Board Destination to the Department of Social Services Family Support Division in Jefferson City. While the exact contract value is not disclosed, the comprehensive nature of the services and the five-year contract period suggest a significant procurement opportunity. The state will evaluate proposals based on technical capabilities, pricing, and overall value to the Missouri Department of Social Services. Vendors are advised that the contract will be awarded to the most responsive and responsible bidder whose offer is determined to be most advantageous to the state, with a focus on the vendor's ability to meet the detailed technical and operational requirements outlined in the solicitation documents.